The latest on-premises version of ServiceDesk Plus, our flagship ITIL-ready help desk software, now has a visually enhanced Request Catalog (Incident Catalog and Service Catalog) and an even stronger integration with Microsoft System Center Configuration Manager (SCCM). The release also includes a host of other features, enhancements, and bug fixes.
You can now customize the way the Request Catalog looks for end users. There are three layout models available out of the box: card view, list view, and panel view. Change the entire look and feel of the Request Catalog by adding relevant icons or images to every category and item.
Integrate your SCCM instance with ServiceDesk Plus to manage all your IT assets from your IT service desk. Sync all your asset information from Microsoft SCCM with ServiceDesk Plus at set intervals by defining the scan frequency. Automatically assign scanned assets to a particular site as well.
Service desk admins and technicians can now broadcast messages to other technicians in a particular Site or support group for better collaboration during critical times, such as, while handling a major incident.
Give end users an additional channel for reaching out to the service desk team in real time by embedding ServiceDesk Plus’ live chat on third-party sites.