Hostventura Group, a managed services provider based in Bulgaria, was using ServiceDesk Plus MSP's standard edition to manage its IT. Service director, Krasimira Stefanova, wanted to stay one step ahead of the company's growing IT needs by adopting more ITIL processes. This case study manifests how the company is now able to significantly streamline and scale up its IT operations after upgrading to the enterprise edition of ServiceDesk Plus MSP.
Try ServiceDesk Plus for free
ServiceDesk Plus is an ITIL ready IT help desk software for organizations of all sizes. Over 100,000 organizations across 186 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high user satisfaction.