# ServiceDesk Plus On-Premises vs. Cloud

**ServiceDesk Plus**  
## On-Premises vs. Cloud  
Feature comparison

Last updated: May 07, 2026

| Feature | On-Premises | Cloud |
|---|---|---|

## General

| Feature | On-Premises | Cloud |
|---|---|---|
| Web-based access | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Custom tracking fields | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Minimal learning curve, simple user training | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| ITSM best practices support | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Configuration wizard for software setup | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Data archiving | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Technician broadcast messages and notifications | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Custom Function Usage Stats | - | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Secondary email for technicians | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Manage sites and groups for technicians | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Extensions | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Resizeable list views across modules | - | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Adaptive, responsive web views across devices | - | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Multi-currency support with exchange rate | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Multi-currency support with exchange rate configuration | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Accessibility controls for an inclusive user experience | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| Population of sample data across modules | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) |
| FIPS mode | ![Available](https://www.manageengine.com/products/service-desk/images/available.png) | - |

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