Make informed business decisions with the PinkVERIFY 2011 certified ITIL® asset management in ServiceDesk Plus, ManageEngine's flagship IT service desk software. Keep track of all your assets-hardware and software-throughout their entire life cycle.

The asset management module in ServiceDesk Plus is packed with thoughtful features, including multiple methods of scanning assets; agent-based and agent-less methods, barcode scans, network scans, and more help you import all your assets. Ensure compliance using integrated software license management. The asset management module also seamlessly integrates with other ITSM processes, including incident, problem, and change management, to help you track all tickets associated with your assets.

ITIL asset management workflow in ServiceDesk Plus

  • IT asset management workflow
  • Discover, Manage, and Track All Your Hardware Assets.

    • Scan all your Windows devices, non-Window devices, VMs, and network devices through simple asset scanning techniques.
    • Get comprehensive asset information like hardware specification, software installed, scan history, asset ownership history, and asset states in a single pane of glass.
    • Build and maintain a separate inventory to manage all your non-IT assets.
    • IT asset inventory management system
      IT asset inventory management system
    • IT asset tracking in ServiceDesk Plus
      IT asset tracking in ServiceDesk Plus
  • Map Asset Relationships with CMDB. Understand Your IT Environment Better.

    • Create a high level of synergy by building relationships between people, assets, and other Configuration Items (CI).
    • Use pre-defined and custom relationship types to get a visual view of asset relationships.
    • Enable an effective problem management and change management planning by building a logical model of your IT infrastructure in the CMDB.
  • Manage Software and Ensure Compliance. Sail Through Audits Easily.

    • Improve software governance by monitoring software usage (unused, rarely used, and so on), number of installations, license types, compliance status, and license expiration.
    • Isolate vulnerabilities like malware and unauthorized or prohibited software to reduce potential risks.
    • Manage software licenses for every software installation on every workstation across the enterprise.
    • Track over licensed, under licensed, and compliant software to ensure software license compliance.
    • Sail through software audits easily by tracking every installation and allocating individual software licenses across installations.
    • Software asset management in ServiceDesk Plus
      Software asset management in ServiceDesk Plus
    • PO & contract management in ServiceDesk Plus
      PO & contract management in ServiceDesk Plus
  • Track IT Asset Purchases and Contracts. Manage IT Budgets Better.

    • Manage the complete life cycle of purchase orders with a structured approval and delivery process.
    • Maintain a complete product catalog of all assets owned by the company with price and warranty details.
    • Maintain a vendor catalog, compare prices from different vendors, and analyze purchase trends to leverage negotiations.
    • Keep track of IT contracts and get notified about their expiry in advance.

What Customers Say

The asset management piece is probably the most important part of ServiceDesk Plus and the most helpful part of the tool. I would say that the asset management module has provided the biggest added value to the business.

Nicholas P. Arispe

system administrator, Radiology Associates

Asset management feature checklist

  • Inventory
    scanning

  • Software asset
    management

  • Asset
    life cycle

  • Asset
    loaning

  • Asset reports &
    dashbords

  • CMDB

  • Inventory scanning software
  • Discovery techniques for windows:

    • Agent based scan

    • Agent-less scan. (Domain and network scan)

    Discovery techniques (Macs, Linux, Printer, Unix, VMware and other network devices)

    • Network and credentials.

    • Probe scanning (Distributed asset scan)

    • Bar code scanning.

  • Software asset management
    • Licence management with suite licencing, ability to upgrade and downgrade licences.

    • Create multiple license types and associate them to manufacturers.

    • Licence agreement management.

    • Compliance management.

  • IT asset life cycle management
    • Keep track of all assets in one place.

    • Create multiple asset states.

    • Automatically scan all assets. Mark the asset states that need to be scanned.

    • Configure depreciation rates to keep track of asset value/cost over time.

  • Asset loaning / leasing software
    • Loan assets to users for a limited time.

    • Keep track of all loaned assets in one place.

    • Get notified when a loaned asset is nearing expiry

  • ITSM reports & dashboards
    • Keep track of all your assets with real time dashboards like total number of assets, workstations, software, purchase orders & contracts and more out of the box.

    • Create standard, custom and audit reports.

  • ITIL CMDB
    • Define CIs and map their relationships in a hierarchial or network structure.

    • Discover CIs and their relationships automatically.

    • Graphical view of CIs and their relationship map.

    • Create new CI types.

    • Create different business views to map the relationship between CIs for different services.

    • Import CIs though a CSV file and CI relationships through an XLS file.

    • Export the CI relationship map as a PDF or PNG file.

Inventory scanning

Discovery techniques for windows:

  • Agent based scan

  • Agent-less scan. (Domain and network scan)

Discovery techniques (Macs, Linux, Printer, Unix, VMware and other network devices)

  • Network and credentials.

  • Probe scanning (Distributed asset scan)

  • Bar code scanning.

Software asset management

  • Licence management with suite licencing, ability to upgrade and downgrade licences.

  • Create multiple license types and associate them to manufacturers.

  • Licence agreement management.

  • Compliance management.

Asset life cycle

  • Keep track of all assets in one place.

  • Create multiple asset states.

  • Automatically scan all assets. Mark the asset states that need to be scanned.

  • Configure depreciation rates to keep track of asset value/cost over time.

Asset loaning

  • Loan assets to users for a limited time.

  • Keep track of all loaned assets in one place.

  • Get notified when a loaned asset is nearing expiry

Asset reports & dashbords

  • Keep track of all your assets with real time dashboards like total number of assets, workstations, software, purchase orders & contracts and more out of the box.

  • Create standard, custom and audit reports.

CMDB

  • Define CIs and map their relationships in a hierarchial or network structure.

  • Discover CIs and their relationships automatically. 

  • Graphical view of CIs and their relationship map.

  • Create new CI types.

  • Create different business views to map the relationship between CIs for different services.

  • Import CIs though a CSV file and CI relationships through an XLS file.

  • Export the CI relationship map as a PDF or PNG file.

How you can achieve best practice asset management with ServiceDesk Plus

  • Best practices

  • ServiceDesk Plus features

  • Gain control over all hardware and software inventory

  • Multi-source discovery modes (agents, Windows/network/distributed scans), and barcodes

  • Classify asset and product types

  • Asset types and product types

  • Track assets across their life cycle from requisition to retirement, along with ownership

  • Asset states, user-workstation mapping, and asset loans

  • Map relationships between assets and business services

  • CMDB, CI types, CI relationships, and business views

  • Keep track of asset depreciation and other costs

  • Depreciation, cost center, and GL codes

  • Manage all your software license investments

  • Software, license, and agreement types

  • Track software usage and compliance

  • Software metering; software and license dashboards

  • Stay on top of IT purchases

  • Purchase management, vendor list, approvals, invoice and payment, and associated assets

  • Centralize the asset contracts management process

  • Contract details, renewal details, child contracts, expiry notifications, and associated assets

  • Ensure that your ITAM supports other ITSM processes

  • Asset information in incidents, problems, changes, and projects; mapping to CMDB

KPIs in ServiceDesk Plus that help measure and improve your asset management operations

    • Hardware summary

    • Software summary

    • Audit history by workstation

    • Audit history by timeline

    • Audit history by changes

    • Total number of loaned assets

    • Prohibited software installations

    • Rarely used software installations

    • Computers by OS

    • Total number of active contracts

    • Assets depreciated by 50 percent or below

    • Assets by product type

    • Assets by vendor

    • Assets by site

Gain Visibility and Control over Your IT Assets and Costs