Asset discovery tools

Chaotic events in Zylker

Zylker Inc. is expanding its business and onboarding new employees. But, Zylker's onboarding hits a roadblock as it has an inaccurate view of its IT asset inventory. Zylker assumes its ITSM solution has complete information on its IT assets since the company employs multiple discovery methods, like domain, network, agent-based, and barcode scans.

However, as most of these methods discover only those IT assets connected to its IP network, Zylker risks missing out on IT assets like external monitors, wireless keyboards, mice, trackpads, and iPads. When a swarm of onboarding requests hit the IT service desk, the IT team finds it difficult to deliver them on time. They were scrambling towards the various asset stock rooms in their sprawling campus to physically check if they had enough peripherals and handheld devices to allot to the various new recruits. This led to breached SLAs, disappointed hiring managers, and a bad look for the IT service desk team.

Zylker could have overcome these hassles if it had better IT asset visibility. The IT team could have scanned multiple IT assets simultaneously and captured those outside their IP network. With this, they could have had accurate information and ensured a smooth onboarding process by providing IT assets on time. This would have led to satisfied hiring managers, and happy employees could have started their work right away, enhancing Zylker's productivity.

In short, Zylker could have leveraged RFID scanning in ServiceDesk Plus Cloud to discover IT assets in bulk and improve its IT asset visibility.

How Zylker discerns its IT asset inventory in bulk

Here's how Zylker goes about discovering multiple IT assets with RFID scanning in the ServiceDesk Plus Cloud mobile app:

Enabling RFID scanning in the ServiceDesk Plus Cloud mobile app

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First, the company establishes a Bluetooth connection between multiple RFID readers and the mobile. Currently, RFID scanning is available in the iPhone app, and this version supports Zebra RFID readers.

IT asset scanning

Connecting multiple RFID readers at the same time

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Next, Zylker selects the required RFID scanner from the list. The mobile app can gather details from one RFID reader at a time. After this, Zylker scans multiple IT assets that fall within the frequency range of the RFID reader.

Asset discovery

Detecting multiple IT assets at once

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Following this, the company records the IT asset details in the mobile app.

Asset visibility

Capturing IT asset details after scanning

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Finally, Zylker finds it convenient to select other RFID readers from the app and continue scanning additional IT assets.

RFID scanning

Navigating between different RFID readers in the app

IT asset scanning
Asset discovery
Asset visibility
RFID scanning
  • Connecting multiple RFID readers at the same time
  • Detecting multiple IT assets at once
  • Capturing IT asset details after scanning
  • Navigating between different RFID readers in the app

Now, Zylker's IT team is well-equipped to verify their assets, audit them, and stay compliant with regulations.

Verify the details of IT assets

After enabling RFID scanning in the mobile app, the IT team initiates an in-depth survey of the various asset stock rooms on all their campuses. With the app, they scan IT assets in bulk and identify them without any manual effort, making it simple and convenient. They can verify even those IT assets that are not within their IP network. Thus, the IT team verifies the details of their IT assets more quickly.

Asset verification
IT asset audit

Audit IT assets in bulk

After verifying, Zylker's IT team begins to audit their IT assets. While scanning, the IT team validates the location of the bulk of their IT assets at once and collects their information effortlessly. With the help of RFID scanning, Zylker is aware of the presence of all its IT assets. Now, it can weed out ghost and zombie IT assets from its IT asset inventory with ease and get a clear picture of IT assets that are available in the organization.

Scan IT assets to create tickets instantly

With RFID scanning, Zylker also facilitates quicker reporting of IT incidents. Users in Zylker scan non-functional IT assets and create an IT incident ticket immediately. For example, when Zylker suffers a server outage, the IT team spots the required server from an entire array by scanning the whole stack in bulk at once.

IT asset scan
Asset inventory

Staying on top of your IT asset inventory with the ServiceDesk Plus Cloud mobile app

Utilizing RFID scanning in ServiceDesk Plus Cloud, Zylker could discover multiple IT assets in bulk and overcome the shortcomings of various other methods. By doing so, it could ascertain its IT asset database by physically verifying and auditing its IT assets, weeding out ghost and zombie IT assets, and more. Further, it could simplify the resolution of IT incidents.

Now, you can keep IT asset discovery woes at bay with RFID scanning in the ServiceDesk Plus Cloud mobile app.