IT inventory management

Gain complete visibility into your IT inventory. Make smarter asset decisions.

Track, manage, and optimize your IT inventory with ServiceDesk Plus. Automatically discover and inventory all your hardware and software assets, stay on top of software licenses and asset depreciation, and gain the visibility you need to make smarter planning and budgeting decisions.

Stay in control of your IT inventory with features
designed for visibility, accuracy, and efficiency

Asset discovery and scanning

Bring every asset into view with automated discovery across sites using Windows domain scan, script scan, and agent-based scan techniques.

Asset states

Keep asset data accurate and up to date with customizable asset states like In Use, In Store, In Repair, Expired, and Disposed.

Asset groups

Gain better control over your IT inventory by grouping assets based on criteria that fit your business needs.

Asset loans

Track loanable assets with ease and maintain complete visibility from the moment they are issued until they are returned.

Asset tracking

Keep track of every asset’s whereabouts throughout its life cycle with automated scans and timely alerts for software updates, license expirations, depreciation, and more.

CMDB

Get the whole picture by visualizing your IT infrastructure and its interdependencies in a single pane of glass.

Analytics and reporting

From tracking compliance to vendor performance, monitor the state of your ITAM estate with intuitive, customizable reports and dashboards.

Software asset management

Optimize license usage and stay compliant by centralizing visibility and control over your software assets.

Hardware asset management

Discover, inventory, track, and manage hardware IT assets like routers, switches, servers, and workstations throughout their life cycles.

IT asset audits

Physically verify the existence and condition of IT assets across the organization while allowing end users to self-audit their assets.

Asset replenishment

Stay on top of your IT asset stock with periodic, automated alerts and replenish them on time.

Move the needle over your ITAM operations
faster with our smart automations

AI-driven IT asset workflows

Build IT asset workflows on the fly with Workflow Assist, and govern them seamlessly from cradle to grave.

Asset auto-assign

Eliminate the manual grind by automatically mapping assets to users based on their last login information.

GenAI-driven asset acknowledgement

Close the provisioning loop faster with automated acknowledgement updates based on users' email responses.

Industry-recognized, AI-powered
unified service management platform

Unlock better IT inventory management
with proven best practices from ServiceDesk Plus

Eliminate spreadsheet chaos and manage all your IT and non-IT asset information from a centralized inventory.
Stay in control of your asset inventory with auto-scanning mechanisms, including Windows and network scans, distributed scans, agent-based scanning, RFID scanning, and barcode scanning.
Classify assets based on asset type and product type while also customizing asset groups to track them based on your requirements.
Govern the entire life cycle of assets from procurement to disposal with visual workflows, and automate operations without manual effort.
With business views and relationship maps, maintain a context-rich CMDB to analyze the impact of service operations and enable smarter decisions.
Optimize IT spend by tracking asset depreciation and other costs with features such as Depreciation, Cost Center, and GL Codes.
Track every stage of your IT purchases with visibility into vendors, approvals, invoices, payments, and associated assets.
Simplify asset audits by physically verifying assets using a well-defined scope while also enabling end users to self-audit their assets at their convenience.
Bring clarity into your service operations by associating IT asset management with other ITSM practices.

From ready-to-use to fully tailored, ServiceDesk Plus
is purpose-built to deliver impactful service experiences.

ServiceDesk Plus incident management screen with automated ticket workflows and resolution tracking

Spot incidents early, resolve them faster, and build resilience with intelligent automations, powerful workflows, and more.

ServiceDesk Plus problem management view with root cause analysis and incident relationship mapping

Analyze, pinpoint, and eliminate the root cause of repeat incidents and and maximize business uptime.

ServiceDesk Plus change management workflow with risk prediction and collision avoidance controls

Predict change risks intelligently and govern them with visual workflows while avoiding collisions to enhance change success rates.

Asset lifecycle management in ServiceDesk Plus with software license compliance and audit tracking

Employ cradle-to-grave IT asset management workflows, track software license compliance, perform IT asset audits, and more from a single window.

ServiceDesk Plus service catalog displaying IT and business services with self-service portal

See all your IT and business services in one place and render a consumer-grade experience for your employees.

ServiceDesk Plus project view with milestones timeline, task breakdown, and links to change records

Execute complex IT projects smoothly by breaking them down into milestones and tasks while linking them to changes and releases.

ServiceDesk Plus release management pipeline with visual workflow stages and linked change records

Roll out IT releases with confidence—use visual workflows, involve the right stakeholders, and connect changes and projects.

ServiceDesk Plus space management module showing campus floor plan with room booking interface

Get a bird's-eye view of the physical spaces in your campus, track details, link requests, and book rooms to facilitate services.

ServiceDesk Plus CMDB showing configuration item relationships and IT infrastructure dependency map

Benefit from enriched context with a unified, comprehensive view of your IT infrastructure and its underlying dependencies.

ServiceDesk Plus knowledge base with GenAI article generation panel and RAG-enabled search results

From RAG-enabled summaries to GenAI-powered generation, put the right knowledge within reach across every touch point.

ServiceDesk Plus ESM console with multiple department service desks unified in a single portal view

Extend proven best practices beyond IT by bringing enterprise service teams into a single console.

ITSM software trusted by
leading enterprises across the globe

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