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Home » Features » ITIL Configuration Management Database


Centralized repository of all the Configuration Items(CI's)

Centralized repository which contains relevant information about all the significant entities or business critical configuration item in an IT environment and its relationship between other CI's. Managing your assets will become harder as you scale up your business resources. Now, the problem of your business impact will not go unannounced. ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure, by demanding in-depth visibility of your assets present in the environment.

Available in
Professional Enterprise

"We evaluated ServiceDesk Plus along with several other help desk vendors. ServiceDesk Plus is far better than Track-IT or even Remedy as far as our fit. Its been able to solve a lot of our problems, its been really really good for us"

Guy Evans
Trim Masters in corp (Interiors for Toyota and Lexus)
  • IT Project Management


  • Get information of each individual CI

  • Individual CI data from CI type People

  • Adding new CI type

  • See relationships with other CI's with relationship map

  • Get complete CI info of an asset in the system


  • Create Configuration Item Types and map default relationships
  • Identify the business impact and root cause for an incident or a change request
  • Default list of pre-defined Configuration Item types and Relationships supporting a parent-child hierarchy for CI types
  • Each CI in CMDB is grouped under specific CI types and is represented with Attributes and Relationships
  • Configure Relationship types by specifying relationship type and inverse relationship type
  • View the pending requests, problems and changes raised for Assets from the relationship map.
  • Update, Fetch or Delete CI's from application with the help of CMDB API.


  • Get in-depth visibility of each individual CI within your IT environment
  • Perform business impact analysis by drilling down to the root cause of the incident or problem
  • Make Effective decisions by analyzing the root cause of the incident
  • Identify the dependencies between the CI's using the relationship map
  • View CI details and add CI level attributes
  • Be Proactive for any change by identifying interdependencies of CI's
Help desk software available in 29 different languages and is used by more than 95,000 companies, across 186 countries, to manage their IT help desk and assets.

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