An IT service catalog is a directory of all the services that an IT team offers its end users, with relevant information such as the expected duration of service delivery, the associated costs , and approvals . Service catalog can be of two types.
Lists end user facing IT services like provisioning
of laptops, request for a new software, etc
Back end IT services like server provisioning,
software patching, firewall upgrades etc
In their goal of moving towards a user-centric IT, IT teams build an IT service catalog for their end users to request a service which is very similar to their online shopping experience. With an IT service catalog, IT teams can:,
The IT service catalog functionality in ServiceDesk Plus has custom templates, automatic assignment of SLAs, code free automations and workflows, and a multi-stage approval process to enable IT help desk teams cover the whole nine yards of request management.
Service catalog workflow in ServiceDesk Plus
Story time : Listen to Zylker on how they handle service requests the ServiceDesk Plus way!