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Home » Features » ITIL Service Catalog

Service Catalog

Showcase your IT services

With ServiceDesk Plus service catalog you can showcase to your customers all your products and services that are available for purchase - in one place! It also allows you to promote your offerings with easy navigation that encourages customers to access the catalog and self-serve their needs.

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"ServiceDesk Plus structures the process and processes into more formalized standardized approach which fits so well into the ITIL Framework."

Bill Duffy
Northwind Technologies.
  • Service Catalog

    Service Catalog Tutorial

  • Showcase your list of services categorized under service categories.

  • Customize service request form with drag and drop templates.

  • Add the resources related to the service and also associate support groups and user groups to the template.

  • Define your own Service Level Agreements (SLAs)

  • Link multi-stage approvals and Service Level Agreements (SLAs) to the service request.

  • Configure and trigger tasks based on the status of service request

  • Define task dependencies and organize all the tasks in desirable manner.

  • Customize your service request form with additional fields. You can add up to 24 text fields, 8 numeric fields, 8 date / time fields and 8 decimal fields.

  • Specify an editor to one-time edit your service request. Once it is set, the request will be moved to on-hold state automatically.

  • Set the notification rules and customize email notification templates.

  • In addition to the huge set of notifications, keep people informed through ‘email ids to notify’ option in the service request form.

  • Make use of our extensive reporting capabilities through our pre-built standard reports and custom reports.

Features & Benefits

  • Showcase the wide range of IT services offered by your IT department in one single portal and present your end users with only those specific services to which they are entitled
  • Allow your users to submit service requests 24/7 from anywhere and have them automatically routed to the corresponding technician
  • Use our inbuilt pre-defined service request drag and drop templates to meet your end user requirements
  • Enable multi-stage approval process and service level agreements for all the service requests
  • Define different tasks for each service and execute them in a sequential manner by configuring task dependencies
Help desk software available in 29 different languages and is used by more than 95,000 companies, across 186 countries, to manage their IT help desk and assets.

You may want to look this

Three Steps to an Experiential
Service Catalog
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The Importance of Service Catalog for the Service Desk View webinar >