Transform your IT service desk operations with ServiceDesk Plus.

+ years

of experience


service desks


Harness ServiceDesk Plus' enterprise-ready capabilities to reach your business goals faster

Enterprise service management

Unify enterprise-level business functions on a common platform within the service desk.

360-degree ITSM

Tie down all your enterprise IT ops to the service desk and perform high-maturity operations from one place.

IT workflows

Visualize and build customizable, cross-functional workflows, and transform your digital enterprise by staying connected.

Virtual agent

Simplify and modernize your low-tier ticket workflows by tapping into our internal virtual agent Zia's AI and ML capabilities.


Leverage low-code, end-to-end customizations and automation.

Awards & Recognitions

Other ITSM processes supported by ServiceDesk Plus

  • Enterprise service management

    Extend proven ITSM best practices to departments like HR and facilities with the rapid-start enterprise service desk capabilities.

  • IT incident management

    Swiftly recover from interruptions and service breakdowns by logging, tracking, and managing IT incidents effectively with our PinkVERIFY-certified incident management process.

  • Problem management

    Analyze the root cause of incidents, and reduce the number of repeat incidents to boost your IT help desk's productivity.

  • Change management

    Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.

  • Service catalog

    Showcase your available IT services to end users, and give your IT a fresh face.

  • Knowledge base

    Enable self-service by publishing solutions to repeat incidents with known solutions, helping divert tickets away from your service desk.

  • CMDB

    Build an inventory of all your configuration items, track them, and define relationships.

Trusted by 100,000+ IT service desk teams across the globe