Identify problem trends with insightful, easy-to-generate reports and come up with permanent solutions.
Eliminate incidents by documenting the impact, symptoms and the root cause analysis
Take a methodical approach to eliminating issues by integrating incident, problem and change management
Integrate Problem Management with Other ITSM Processes
Work in tandem with other ITIL processes like incident, change, and asset management to ensure a high availability of your IT infrastructure.
Log problems from incidents and link similar incidents to the problem.
During problem analysis, acquire critical asset-related information and view relationships in the CMDB.
Initiate a new change from within a problem when a permanent fix is identified.
One of the key things that we like about the problem management module is that if you have 100 incidents, you can close the problem and it will shoot the closure notification for each incident. I think that's awesome.
James Arnold, service desk manager, Manhattan Associates
Manage IT Problems and Ensure Better Service Availability
