Plan and implement business-critical IT projects efficiently

Align bold business objectives with big IT goals by streamlining IT project management while ensuring high service availability.

With over years of experience and the trust of over organizations and counting, ServiceDesk Plus is top-of-the-line help desk software. It comes with a wide array of features to take your help desk troubles away.

Milestones

Serve as landmarks that identify how close a project is to completion
Tasks

Dictate the work breakdown structure of the project
Task relationships

Decide parent/dependent tasks, and connect tasks that are similar
Gantt view

Gives a graphical view of a project’s progress with the corresponding tasks
Timesheet

Logs the time project personnel spent on tasks
Project overview map

Presents a clear picture of the entire project
Project dashboards

Display the status of multiple IT projects in a single console
Reports

Offer analysis of project trends and schedule adherence, and help eliminate risks
Integrations

Work in tandem with all other ITSM processes like request, change, problem, and release management

Enterprise Service Management (ESM)

Extend ITSM best practices to other non-IT business processes with an enterprise service desk.
Zia (Zoho Intelligent Assistant)

Optimize your service operations with AI-based automations from Zoho’s intelligent assistant.
Visual Workflows

Standardize your service delivery with visual process workflows.
Custom Functions

Make ITSM work your way with last-mile, low-code customizations.
Native Integrations with O365 Apps

Take advantage of the Outlook add-in, and integrations with other Office 365 apps including Microsoft Teams.
Advanced Analytics

Utilize service desk data to describe, predict, and improve business performance.