About Webinar

During this period of global crisis and disruption, organizations depend on their IT departments and suppliers to deploy digital collaboration and management platforms at increasing speed while at the same time requiring stable operations, increased availability, and security.

To rise to this challenge, IT service organizations need to improve and mature their management practices and automation by moving beyond simply detecting and responding to IT issues and move towards resilience, strength, and organizational learning. Learn how to do all this in the newly published ITIL 4 book, High Velocity IT.

In this webinar, you'll learn about:

About Author

Troy DuMoulin is a leading IT Governance and Service Management authority with an extensive background in executive IT management training and consulting with over 20 years experience. Troy is considered by many to be one of the world's foremost ITIL and ITSM experts and is one of 12 global members of the Lead Architect team of the brand-new ITIL 4 certification scheme. A passionate and experienced executive consultant, Troy always has his finger on the industry's pulse. If there are any questions about what the latest trends in ITSM, Lean, COBIT, Agile, Governance or Organizational Change Management, he has the answer! Troy is a frequent speaker at numerous IT Management events such as and is a published and contributing author for IT management frameworks and multiple books on topics related to IT Service Management.

  • Microsoft Operations Framework: Contributing Architect, Author & Master Trainer
  • ITIL versions (2, 3 & 4): Contributing Author, Architect & Master Trainer
  • COBIT 4: Contributing Author
  • Lean IT: Architect, Design Team Member & Master Trainer

Troy has written numerous articles for industry magazines and news sources such as TechTarget, CIO Insights, Tech Radar, ITSM Tools, HDI. He maintains an ITSM related blog that is one of the industry's most popular and informative.

ITIL 4 managing professional
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