ServiceDesk Plus delivers a future-proof ITSM platform compatible with the latest best practice frameworks.

ITIL 4 compliant service desk software

ITIL® 4 compatible ITSM suite

Pink Elephant certified ServiceDesk Plus as ITIL 4 compatible for four ITSM processes: Incident Management, Problem Management, Change Enablement, and Service Request Management.

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Serview certified ITSM tool


ServiceDesk Plus has been recognized by SERVIEW GmBH as a SERVIEW CERTIFIEDTOOL for eight ITSM processes and for its compliance with ITIL 4 and its consistent usage of ITIL 4 terminology.

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PinkVerify certified ITSM tool

ITIL 2011 certified ITSM suite

Pink Elephant certified ServiceDesk Plus as ITIL 2011 compatible for four ITSM processes: Incident Management, Asset Management, Change Management, and Request Fulfillment.

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What do these certifications mean to potential users of ServiceDesk Plus?

ITIL is a set of guidelines or best practices that help organizations align their IT processes with their business goals, yielding significant benefits such as reduced IT costs, improved IT service delivery, and minimal service disruptions. In its The Benefits of ITIL paper, Pink Elephant records several major corporations achieving a significant reduction in service outages and improving their ROI on IT spending after adopting ITIL.

ITSM tool suite assessment services, like Pink Elephant and SERVIEW, help organizations identify ITSM vendors that deliver the right tools to implement ITIL best practices. With these certifications in hand, you can trust you've made the right choice in opting for the ITSM suite that helps your service desk deliver IT services with improved productivity and customer satisfaction.

ServiceDesk Plus has demonstrated how its workflows and capabilities help its customers infuse ITIL best practices into their everyday IT processes. ITIL 4, the latest iteration of ITIL, focuses on helping businesses navigate rapid digital transformation while developing organizational capabilities for delivering value to their end users. ServiceDesk Plus has achieved ITIL 4 compatibility for the four core ITSM processes, namely Incident Management, Problem Management, Change Enablement, and Service Request Management, attesting to ServiceDesk Plus' ability to future-proof your ITSM strategy.

If you have any questions about ServiceDesk Plus or its ITIL certifications, please contact us at and we'll be happy to help you out.

ServiceDesk Plus is recognized by leading market research companies for its ease-of-use, scalability, and native ESM capabilities.

ManageEngine named a Niche Player in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools.

The Magic Quadrant for ITSM Tools comes as a handy resource for IT leaders in I&O organizations looking to identify a solution that best fits their current and future ITSM needs. Every year, Gartner evaluates key ITSM vendors that fulfill strict inclusion criteria that include vision, capability, size of operations, and number of large customers. This is the second consecutive year that ManageEngine has been positioned in the Magic Quadrant.

We believe this recognition from Gartner reflects the ServiceDesk Plus platform's ability to help our more than 100,000 customers around the globe meet their unique service management challenges.

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ServiceDesk Plus named a Contender in the Forrester Wave™: Enterprise Service Management, Q4 2019

Forrester Research regularly publishes the Forrester Wave report to assist organizations evaluating various technology providers. The Forrester Wave: ESM, Q4 2019, after a 23-criterion evaluation, identifies the 15 significant ESM providers in the market and how they help infrastructure and operations teams.

This report recognizes that ServiceDesk Plus' core strength lies in its ease of use. From service desk configurations to workflow creation and third-party integrations, ServiceDesk Plus offers many helpful features and can be up and running in minutes.

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What do our customers say about us?

IT service management tool reviews - Gartner Peer Insights
IT service management review - Trustradius
IT service management tool reviews - Capterra
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