Boost productivity by setting up an automated request management system

69% of service desk professionals have automated elements of their service request management*

89% of the industry has adopted the ITIL® framework for handling requests**

With ServiceDesk Plus, transform the way your ticketing system works to enhance your ticket resolution experience.

  • + years

    of experience

  • +

    service desks

  • countries

What to look for in a request management tool

  • An easy-to-adopt self-service portal to offset your workload

    So you can focus on bigger problems around you

  • Automations that can be tailored to fit seamlessly in your IT environment

    Providing more value to your business.

  • Precise metrics and custom reports

    Helping you manage user expectations.

Establish ITIL practices with ServiceDesk Plus' IT request management capabilities

Self-service portal

Simplify request creation for your users and keep them informed about the status of their tickets

Service catalog

Create a directory of available services to complement your self-service portal

Mobile app

Provide support anytime, anywhere using our Android and iOS apps

Simple automations

Build custom automations for your service requests that align with your business operations

Visual workflows

Standardize the user experience by visually designing the life cycle of service request tickets

Reports and metrics

Gain valuable insights by creating reports and dashboards with a simple drag-and-drop interface

Awards & Recognitions

Other key features for efficient IT request management in ServiceDesk Plus

  • Live chat

    Facilitate real-time interactions between users and technicians to promote self-service.

  • Knowledge base

    Archive the solutions of low-level requests so users can resolve their requests themselves.

  • SLAs

    Configure service-level agreements to set user expectations for service requests.

  • Email to ticket

    Log requests directly from email, and route them to the right technicians.

  • Smart notifications

    Send custom notifications to users and technicians at each step of the ticket journey.

Trusted by 100,000+ IT service desk teams across the globe

Test drive our full-fledged IT ticketing software now!

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