# Achieving Essential Eight compliance with ITSM best practices

**Free e-book**

Discover how to meet ACSC's Essential Eight requirements by embedding security controls into your daily ITSM workflows with ManageEngine ServiceDesk Plus.

## If you practice ITSM already, you're closer to Essential Eight compliance than you think.

The ACSC's Essential Eight sets a clear benchmark for cyber resilience, but when your IT team is stretched across daily operations, mapping a path to compliance can feel like one more mountain to climb. The reality is, the workflows and controls powering your IT service desk today also align with several Essential Eight controls. Instead of trying to reinvent the wheel, you just need to look at ITSM through a security lens.

In this e-book, we show you how ServiceDesk Plus can help you align your existing ITSM workflows with the Essential Eight strategies, progress towards higher maturity levels, and build a compliance posture that holds up under scrutiny.

## In this e-book, you'll learn how to:

- Build a clear understanding of the Essential Eight framework and its maturity model.
- Operationalize Essential Eight security controls using established ITSM best practices.
- Map Essential Eight requirements and the controls of ACSC's Information Security Manual to ServiceDesk Plus capabilities.

![E-book guiding ITSM teams to achieve Essential Eight compliance](https://cdn.manageengine.com/sites/meweb/images/service-desk/images/essential-eight-compliance.png)

## Strengthen your Essential Eight posture with ServiceDesk Plus

### Incident management

Faster containment of threats and documented response processes that support compliance evidence with AI-powered automation spanning from ticket triaging to resolution and post-incident review generation.

### Change management

Controlled patching and configuration changes that minimize vulnerabilities and support Essential Eight maturity through unique change workflows, multi-stage CAB approvals, and automated notifications.

### User access management

Reduced privilege creep, stronger access governance, and better audit readiness through powerful, multi-path service workflows and orchestrations.

### Asset & configuration management

Improved visibility, stronger configuration governance, and a dependable foundation for compliance reporting through end-to-end asset lifecycle management and built-in CMDB.