Why is this research important for your organization?

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions.

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ITSM gartner magic quadrant

If you're a CIO, Director of IT, IT administrator, or an I&O leader, here's what the report has answers for:

  • What are the strengths and cautions of the 10 enterprise ITSM platform vendors?
  • How is the ITSM market landscape evolving to support the future of work?
  • How do ITSM platforms plan to address future challenges and adopt emerging technologies?
  • Why did Gartner recognize ManageEngine as a Challenger in this year's Magic Quadrant research?

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Frequently asked questions

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Midsize and large enterprises increasingly embraced ManageEngine's ITSM solution in the past year. This resulted in us being recognized as a Challenger in the Gartner® report. We believe the recognition reaffirms our position as a value-optimized alternative to perceived ITSM industry leaders.

In our opinion, the Magic Quadrant provides I&O leaders and ITSM practitioners with rich market insights and an overview of the differentiating trends among various ITSM platform vendors. It includes a rundown on the "Strengths" and "Cautions" of the recognized ITSM platform vendors.

Armed with these insights, IT leaders and CIOs can better evaluate potential ITSM platforms and identify the right fit for their organizations.

While the Magic Quadrant presents a distilled perspective of the ITSM market and gleans the strengths and weaknesses of different vendors, we believe I&O leaders require an in-depth assessment of the individual ITSM offerings to make an informed choice.

To this end, the Gartner companion research to the Magic Quadrant, 2022 Gartner Critical Capabilities for ITSM Platforms, might help I&O leaders understand the capabilities of the individual ITSM offerings in the context of different use cases.

Gartner, Magic Quadrant for IT Service Management Platforms, 31st October 2022, Rich Doheny, Chris Matchett, Siddharth Shankar Shetty

Gartner, Critical Capabilities for IT Service Management Platforms, By Chris Matchett, Siddharth Shetty, Rich Doheny, 1 November 2022

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