Plan and implement business-critical IT projects efficiently

Align bold business objectives with big IT goals by streamlining IT project management while ensuring high service availability.

Online Project management software

With over years of experience and the trust of over organizations and counting, ServiceDesk Plus is top-of-the-line help desk software. It comes with a wide array of features to take your help desk troubles away.

ServiceDesk Plus' key IT project management features

  • Milestones

    Serve as landmarks that identify how close a project is to completion

  • Tasks

    Dictate the work breakdown structure of the project

  • Task relationships

    Decide parent/dependent tasks, and connect tasks that are similar

  • Gantt view

    Gives a graphical view of a project’s progress with the corresponding tasks

  • Timesheet

    Logs the time project personnel spent on tasks

  • Project overview map

    Presents a clear picture of the entire project

  • Project dashboards

    Display the status of multiple IT projects in a single console

  • Reports

    Offer analysis of project trends and schedule adherence, and help eliminate risks

  • Integrations

    Work in tandem with all other ITSM processes like request, change, problem, and release management

Awards & Recognitions

To top it off, ServiceDesk Plus also offers

  • Enterprise Service Management (ESM)

    Extend ITSM best practices to other non-IT business processes with an enterprise service desk.

  • Zia (Zoho Intelligent Assistant)

    Optimize your service operations with AI-based automations from Zoho’s intelligent assistant.

  • Visual Workflows

    Standardize your service delivery with visual process workflows.

  • Custom Functions

    Make ITSM work your way with last-mile, low-code customizations.

  • Native Integrations with O365 Apps

    Take advantage of the Outlook add-in, and integrations with other Office 365 apps including Microsoft Teams.

  • Advanced Analytics

    Utilize service desk data to describe, predict, and improve business performance.

  • Enterprise service management (ESM)
  • Zia chatbot
  • Visual workflows
  • IT custom functions
  • Native integrations with O365 applications
  • Advanced analytics

Trusted by 100,000+ IT service desk teams across the globe

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