Plan, prioritize, and execute high-impact IT initiatives with ServiceDesk Plus. Gain complete visibility into milestones, timelines, tasks, and resources and keep every project moving smoothly from planning to delivery.
Get the right start for your IT projects by gathering precise information with flexible templates.
Break down complex IT projects into clear milestones to track critical phases and keep execution on course.
Expedite the completion of milestones by dissecting them further into individual tasks to bring clarity.
Gauge the nuances of your IT projects by mapping the dependencies between tasks and execute them in the right order.
Bring in the right experts, facilitate cross-functional collaboration, and enforce accountability with project roles.
Visualize the progress of your IT projects by monitoring underlying milestones and tasks and prioritize the next steps to keep them on track.
Quickly capture the time and cost of your technicians' efforts in order to boost efficiency and optimize future project plans.
Track project priorities, ownership, and statuses at a glance with intuitive kanban boards that help teams move faster and stay aligned.
Keep your projects moving while preventing technician burnout by visualizing and allocating the workload optimally.
Leverage GenAI-powered Text Assist to capture IT project details with simple natural language prompts.
Gain context at a glance by associating other ITSM practices with IT projects to streamline service efforts.
Dive deep into the metrics and KPIs of IT projects with intuitive visual reports and dashboards, spot bottlenecks, and gain insights to align your efforts with evolving business goals.
Spot incidents early, resolve them faster, and build resilience with intelligent automations, powerful workflows, and more.
Analyze, pinpoint, and eliminate the root cause of repeat incidents and and maximize business uptime.
Predict change risks intelligently and govern them with visual workflows while avoiding collisions to enhance change success rates.
Employ cradle-to-grave IT asset management workflows, track software license compliance, perform IT asset audits, and more from a single window.
See all your IT and business services in one place and render a consumer-grade experience for your employees.
Roll out IT releases with confidence—use visual workflows, involve the right stakeholders, and connect changes and projects.
Get a bird's-eye view of the physical spaces in your campus, track details, link requests, and book rooms to facilitate services.
Benefit from enriched context with a unified, comprehensive view of your IT infrastructure and its underlying dependencies.
From RAG-enabled summaries to GenAI-powered generation, put the right knowledge within reach, across every touch point.
Deploy purpose-built AI agents for every ITSM need in a single click—each grounded in your business context and connected to your tools.
Build and deploy bespoke AI agents from the ground up or with natural language prompts requiring zero coding.
Deploy a primary agent that delegates tasks across specialized sub-agents and drives complex workflows from end to end.
Zia's predictive AI anticipates outcomes intelligently, helping technicians work smarter and faster.
Tap into powerful GenAI-driven features that boost efficiency and elevate the user experience.
Deliver human-like support experiences with our LLM-powered conversational AI companion, Ask Zia.
Unify IT and non-IT teams under a single roof and facilitate better collaboration across the enterprise.
Unleash peak IT ticketing productivity with predictive, generative, and conversational AI at no additional cost.
From auto-remediating incidents to governing complex IT changes, orchestrate service operations from end to end with visual workflows.
Connect enterprise systems across your hybrid IT infrastructure and orchestrate service operations with a single touch.
Make IT support accessible to your employees right within your Microsoft ecosystem by integrating it with ServiceDesk Plus.
From creating dashboards on the fly to forecasting outages, take advantage of AI-powered analytics to ensure continual service improvement.
Empower IT teams with ticketing software that adapts to their workflows effortlessly with easy-to-use last-mile customizations.