Free webinar
Mar 27-2025
11-AM SGT | GMT | PDT
Presented by
Product expert
ServiceDesk Plus
Product expert
Analytics Plus
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Traditional dashboards and reports provide a snapshot of tactical metrics, helping measure IT service desk efficiency. However, to drive strategic service improvements, IT leaders and service desk managers need deeper insights into areas such as incident trend analysis, SLA compliance, agent productivity, asset financials, and more. This is why embedding advanced analytics into your ITSM landscape is no longer optional–it’s essential.
By integrating ServiceDesk Plus and Analytics Plus, you gain a unified, 360-degree view of your ITSM landscape in a single console. Further, harness AI-powered analytics to uncover hidden anomalies, forecast service scenarios, and derive automated, intelligent insights that facilitate smarter decisions.
Join our webinar to explore how decision intelligence can transform your IT service management and drive productivity to new heights.
Tackling security incidents effectively by building complex reports and dashboards with AI-powered analytics.
Steering clear of SLA challenges with GenAI-powered in-depth intelligent insights.
Optimizing technician workloads contextually with no-code, ML-powered forecasting techniques.
Enhancing decision intelligence across ITSM modules with Spotlight.