A unified service management platform built on industry-standard best practices
ServiceDesk Plus is recognized by some of the world's leading independent market research firms for its adherence to best practice frameworks.
Try ServiceDesk Plus nowServiceDesk Plus delivers a future-proof ITSM platform compatible with the latest best practice frameworks.
PinkVERIFY™ Certified
ServiceDesk Plus has been PinkVERIFY™ certified by Pink Elephant for ten ITSM processes: AI Capability, Knowledge Management, IT Asset Management, Service Desk, Change Management, Configuration Management, Incident Management, Problem Management, Release and Deployment Management, and Request Management.
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ITIL® Certified
ServiceDesk Plus has been ITIL®-certified by PeopleCert for 14 practices: Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management, Measurement and Reporting, Monitoring & Event Management, Problem Management, Release Management, Service Catalogue Management, Service Configuration Management, Service Financial Management, Service Level Management, and Service Request Management
View certification>ServiceDesk Plus is recognized by leading market research companies for its ease-of-use, scalability, and native ESM capabilities.
Recognized in the 2025 Gartner® Magic Quadrant™ for Artificial Intelligence Applications in IT Service Management
ManageEngine recognised as a Niche Player in the 2025 Gartner® Magic Quadrant™ for AI Apps in ITSM. We believe this recognition reflects our commitment to delivering secure, AI-driven service management that is easy to deploy, empowering every persona in the digital enterprise.
Read report>A Customers' Choice for Midsize Enterprises and the EMEA region
2022 Gartner® Peer Insights™ 'Voice of the Customer' for ITSM Tools.
Learn more>What do our customers say about us?
(Last updated on July 2025)