One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day ITSM processes. 

In this session, we will discuss four real-life ITSM situations: 

  • A major availability incident that brought down half of the world's websites and services
  • A streamlined employee onboarding process to cope with organizational expansion
  • A minimal-risk change implementation to transition from an on-premises model
  • A five-step ITAM process for an organization-wide OS upgrade

Presented by

  • Ashwin Ram Ragupathi

    Product consultant

    ServiceDesk Plus

  • Jendra John Xavier

    Product consultant

    ServiceDesk Plus

  • Siddharth

    Product consultant

    ServiceDesk Plus

  • Zephaniah

    Product consultant

    ServiceDesk Plus

Register for the webinar

  • Jan 23, 2020 3PM - 4PM AEDT
  • Jan 23, 2020 11AM - 12PM GMT
  • Jan 23, 2020 11AM - 12PM CST
  • Jan 23, 2020 11AM - 12PM PST
By clicking 'Reserve my seat', you agree to processing of personal data according to the Privacy Policy.

Time left until webinar starts

  • Days
  • Hours
  • Minutes
  • Seconds

Even if you can’t make it, sign up anyway! We will send you the recording