A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions.
ServiceDesk Plus offers a 352% ROI with a payback period of fewer than six months!
For over 15 years, we have helped thousands of enterprises around the globe manage the end-to-end delivery of IT and business services while kicking their employee experiences up a few notches.
Company size: USD 1B-3B
Senior system administrator
Company size: USD 3B-10B
Professional services industry
Company size: USD 50M-250M
State and local government industry
Company size: Gov't/PS/ED
System team lead
Transportation services industry
Company size: USD 500M-1B
Director of IT
Company size: USD 50M-250M
Midsize and large enterprises increasingly embraced ManageEngine's ITSM solution in the past year. This resulted in us being recognized as a Challenger in the Gartner® report. We believe the recognition reaffirms our position as a value-optimized alternative to perceived ITSM industry leaders.
In our opinion, the Magic Quadrant provides I&O leaders and ITSM practitioners with rich market insights and an overview of the differentiating trends among various ITSM platform vendors. It includes a rundown on the "Strengths" and "Cautions" of the recognized ITSM platform vendors.
Armed with these insights, IT leaders and CIOs can better evaluate potential ITSM platforms and identify the right fit for their organizations.
While the Magic Quadrant presents a distilled perspective of the ITSM market and gleans the strengths and weaknesses of different vendors, we believe I&O leaders require an in-depth assessment of the individual ITSM offerings to make an informed choice.
To this end, the Gartner companion research to the Magic Quadrant, 2022 Gartner Critical Capabilities for ITSM Platforms, might help I&O leaders understand the capabilities of the individual ITSM offerings in the context of different use cases.
Gartner, Magic Quadrant for IT Service Management Platforms, 31st October 2022, Rich Doheny, Chris Matchett, Siddharth Shankar Shetty
Gartner, Critical Capabilities for IT Service Management Platforms, By Chris Matchett, Siddharth Shetty, Rich Doheny, 1 November 2022
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.
Gartner and Magic Quadrant are registered trademarks of Gartner,Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.