Why is this research important for your organization?

A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions.

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If you're a CIO, Director of IT, IT administrator, or an I&O leader, here's what the report has answers for:

  • What are the strengths and cautions of the 10 enterprise ITSM platform vendors?
  • How is the ITSM market landscape evolving to support the future of work?
  • How do ITSM platforms plan to address future challenges and adopt emerging technologies?
  • Why did Gartner recognize ManageEngine as a Challenger in this year's Magic Quadrant research?

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Gartner, Magic Quadrant for IT Service Management Platforms, 31st October 2022, Rich Doheny, Chris Matchett, Siddharth Shankar Shetty

Gartner, Critical Capabilities for IT Service Management Platforms, By Chris Matchett, Siddharth Shetty, Rich Doheny, 1 November 2022

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