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Security blind spots in ITSM operations are everywhere. From inconsistent access controls in the onboarding process to service outages arising from unnoticed SSL certificate vulnerabilities, these failures expose organizations to potentially lethal cyberattacks. While enforcing privileged access hygiene is essential to safeguarding critical IT infrastructure, organizations still grapple with operational silos, fragmented tool sets, and inadequate focus on security requirements. This results in disjointed IT security and ITSM efforts, leading to delayed incident detection and resolution and risk-prone IT changes.
By seamlessly integrating ITSM and PAM workflows, organizations can foster a unified approach that strengthens IT security while ensuring operational agility and elevating IT service delivery. Join us to explore how the native integration of ServiceDesk Plus with PAM360 can help accelerate incident resolution, implement secure organization-wide IT changes, and more.
Resolving IT incidents with one-click remote access via the ServiceDesk Plus instance.
Streamlining and automating access provisioning and deprovisioning for third-party vendors and contractors as part of their onboarding and offboarding processes.
Granting privileged access to administrative technicians through automated ticket validation.
Preventing certificate-related outages and threats by tracking TLS/SSL certificate life cycle changes