Free webinar

ITSM and PAM: Integrating ServiceDesk Plus and PAM360 to weave privileged access hygiene with service management operations

Jan 29-2025

11-AM SGT | GMT | PST

Presented by

Nisha Ravi

Product expert

ManageEngine ITSM

Srilekha Veena Sankaran

Product expert

ManageEngine PAM

Closed

Registration closed!

Thank you for registering!

You will receive a confirmation email with the webinar link shortly.

Register for another person

Register to watch the webinar

Please select the session.
Please enter first name.
Please enter last name.
By clicking 'Register', you agree to processing of personal data according to the Privacy Policy.

Webinar starts in

Days

Hours

Minutes

Seconds

Security blind spots in ITSM operations are everywhere. From inconsistent access controls in the onboarding process to service outages arising from unnoticed SSL certificate vulnerabilities, these failures expose organizations to potentially lethal cyberattacks. While enforcing privileged access hygiene is essential to safeguarding critical IT infrastructure, organizations still grapple with operational silos, fragmented tool sets, and inadequate focus on security requirements. This results in disjointed IT security and ITSM efforts, leading to delayed incident detection and resolution and risk-prone IT changes.

By seamlessly integrating ITSM and PAM workflows, organizations can foster a unified approach that strengthens IT security while ensuring operational agility and elevating IT service delivery. Join us to explore how the native integration of ServiceDesk Plus with PAM360 can help accelerate incident resolution, implement secure organization-wide IT changes, and more.

PAM integration

Key takeaways:

  • An overview of ManageEngine PAM360 and ManageEngine ServiceDesk Plus.
  • Configuring the integration between ServiceDesk Plus and PAM360.
  • A contextual demo of how the integration can be leveraged for various use cases, including:

Resolving IT incidents with one-click remote access via the ServiceDesk Plus instance.

Streamlining and automating access provisioning and deprovisioning for third-party vendors and contractors as part of their onboarding and offboarding processes.

Granting privileged access to administrative technicians through automated ticket validation.

Preventing certificate-related outages and threats by tracking TLS/SSL certificate life cycle changes