ServiceDesk Plus, the tool for all your ITSM needs

Our ITIL®-ready help desk software enables quicker resolution of tickets and better availability of IT services to establish a more organized IT department. With over 100,000 organizations counting on ServiceDesk Plus already, you'll know you're in good hands.

Try the fully fledged ITSM tool

By clicking 'Download', you agree to the License Agreement and Privacy Policy.

ITIL-ready to deliver world-class support

Incident management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.

Problem management

Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.

Change management

Streamline planning, approval, and implementation with automated workflows.

Asset management

Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

Service catalog

Showcase your available services to end users, with custom SLAs and multi-stage approvals.

Project management

Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.

Awards & Recognitions

Smart essentials to make your ITSM wholesome

  • Enterprise Service Management

    Make service management cross the boundary from IT to other business processes with the enterprise service desk

  • Zia (Zoho Intelligent Assistant)

    Leverage the latest technology with AI-based automations

  • Visual Workflows

    Standardize service delivery with visual process workflows

  • Custom Functions

    Make ITSM work your way with last-mile, low code customizations

  • Native Integrations with O365 Apps

    Take advantage of the industry-first outlook add-in, MS teams, and Calendar

  • Advanced Analytics

    Discover the meaning of your service desk data for better business decisions

Trusted by 100,000+ IT service desk teams across the globe