What is Knowledge base? In a fast-paced help desk environment, a repository of solutions with instant access and easy answers becomes a must-have. ServiceDesk Plus facilitates a role-based knowledge base that can be created specific to users, technicians and groups. It also provides end users with a self help system that helps reduce call volume.
"Very happy with the Product. Saved a lot of time. Very easy to use and User Friendly compared to BMC, CA and IBM. It didnít take much time to implement"
Use keyword search option to make your search more robust
Browse by topics for better understanding
In-depth description of solutions to make problem-solving easier
Filter solutions by approval status
Approve or reject solutions at ease
Reinforce your Knowledge Base by converting resolutions into solutions on the fly