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Home » Features » Knowledge Base

Knowledge Base

Collective knowledge fused together for instant reference

What is Knowledge base? In a fast-paced help desk environment, a repository of solutions with instant access and easy answers becomes a must-have. ServiceDesk Plus facilitates a role-based knowledge base that can be created specific to users, technicians and groups. It also provides end users with a self help system that helps reduce call volume.

Available on
Standard Professional Enterprise

"Very happy with the Product. Saved a lot of time. Very easy to use and User Friendly compared to BMC, CA and IBM. It didn't take much time to implement"

Shaheed Abdul Cader
Al-Rabie Saudi Foods Co Ltd.
  • Kbase keyword search

    Use keyword search option to make your search more robust

  • Knowledge base Topicwise browsing

    Browse by topics for better understanding

  • Knowledge base In-depth description

    In-depth description of solutions to make problem-solving easier

  • Knowledge base filter

    Filter solutions by approval status

  • Knowledgebase approve or reject solution

    Approve or reject solutions at ease

  • Resolution to solutions in Kbase

    Reinforce your Knowledge Base by converting resolutions into solutions on the fly

Features & Benefits

  • Search solutions with the help of keywords
  • Browse through solutions topicwise
  • Get your solutions approved for increased trustability
  • Enable your end users to self access solutions and fix problems on their own thereby bringing down the technician workload.
  • Provides powerful access control capabilities that lets you decide who gets to see what in your knowledge base thereby restricting users from accessing complex and technical solutions
Help desk software available in 29 different languages and is used by more than 95,000 companies, across 186 countries, to manage their IT help desk and assets.

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