 | Newsletter — February 2026 |
| Hi there!  Warm greetings from the ServiceDesk Plus team, We’re keeping the momentum of 2025 going with major releases this February. Let’s take a retrospective look at what we accomplished last year and take a peek at what’s coming in the year ahead of us. Let’s dive right in. | What's new | | ManageEngine ServiceDesk Plus in 2025: A year in review 2025 was certainly the year that enterprise AI went mainstream. We at ManageEngine hopped on that train, too, with a strong AI release cadence. ManageEngine was recognized in the Gartner® Magic Quadrant™ for AI Applications in IT Service Management, and the biggest GenAI release yet went live in the cloud version of ServiceDesk Plus. Learn more. |
| | We didn't stop there: Unpacking the latest AI release This February, Zia Powered Collaborator Suggestion and Zia Cluster Analysis went live, enabling intelligent swarming to the right experts and case clustering for similar requests. Additionally, Ask Zia can now be your default landing page for requesters, and the new Google AI Studio integration empowers you to use Gemini models to power the GenAI suite within the cloud version of ServiceDesk Plus. Learn more. |
| ServiceDesk Plus Workshop Singapore 2026 |
| Resources you can't miss | | | | ManageEngine’s flagship UserConf is coming to Panama! Join us at the dedicated product roadmap session and in-depth technical workshops focused on how ServiceDesk Plus can advance your ITSM process maturity with advanced workflows and AI-driven ITSM capabilities. |  The Westin Playa Bonita Panama
|  11 and 12 March 2026
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| The ServiceDesk Plus Workshop is here! At this workshop, our product experts will demystify our robust automation suite to help you boost productivity in request management and cut the ticket logging time. They’ll also share change strategies that enhance change approval efficiency, helping you save up to three hours on every IT change you manage, and an IT asset audit strategy to save 24 hours per asset audit. Seize this opportunity to elevate your credentials, demonstrate your expertise, and enhance your professional profile with the exclusive Association Certificate from the ServiceDesk Plus Workshop.  | Four Seasons, Sydney |
 | 17 March 2026 |
| | Le Meridian, Melbourne |
| 19 March 2026 |
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| How ITSM and ITOM work together to automate CMDB, incident, and change management Outdated CMDBs, alert noise overwhelming your team, and blind troubleshooting during critical incidents due to a lack of service visibility—these everyday challenges slow resolutions, reduce operational efficiency, and put service quality at risk. In this webinar, we’ll walk you through a guided demo of how you can automate CMDB updates, combine related events into a single incident, and map service dependencies from end to end—from infrastructure to applications. | | | That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month. Meanwhile, stay in touch with us on     Until next time! The ServiceDesk Plus team | | | | | | © 2026. ManageEngine is a trademark of Zoho Corporation Pvt. Ltd. |
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