# ServiceDesk Plus Mobile App Release Notes All the latest features, fixes, and enhancements. ## Version 6.4.8 (Released on Jun 30, 2026) ### What's New: - Widgets now block screenshots and screen recordings for improved security. ## Version 6.4.7 (Released on Jun 08, 2026) ### Issues Fixed: - In the Add Request form, pick-list values duplicate while scrolling when a list has more than seven values. This is now fixed. - Rich text field visibility and color rendering are improved across dark and light themes. ## Version 6.4.6 (Released on May 21, 2026) ### Enhancements - Introducing widgets for All Requests and Approval Summary of Requests, Changes, Releases, and Purchase. - SDF-134850: Task comments now support @mentions. - SD-110673: Solution descriptions now support inline and embedded videos. ## Version 6.4.5 (iOS) (Released on May 25, 2026) ### Enhancements - Users can now submit approval requests directly through the application. - SDF-134850: Task comments now support @mentions. - SD-110673: Solution descriptions now support inline and embedded videos. ## Version 6.4.5 (Android) (Released on Apr 02, 2026) ### Enhancements - In the *Add Request* form, you can now populate the **Assets** field by scanning an asset's QR code, barcode, or RFID tag. - When a request is moved to on-hold, you can now select a status and schedule it to be applied automatically. - The following values are now retained after you log out: - Filters (across all modules) - Last scanned by (Scan Assets page) - Settings-launch request Screen by Default - Image upload quality ## Version 6.4.4 (iOS) (Released on Mar 30, 2026) ### Enhancements - In the *Add Request* form, you can now populate the **Assets** field by scanning an asset's QR code, barcode, or RFID tag. - When a request is moved to on-hold, you can now select a status and schedule it to be applied automatically. - The following values are now retained after you log out: - Filters (across all modules) - Last scanned by (Scan Assets page) - Settings-launch request Screen by Default - Image upload quality - Show description by default ## Version 6.4.4 (Android) (Released on March 10, 2026) ### What's New: - Enhanced security for attachment downloads. ## Version 6.4.3 (Android) (Released on March 02, 2026) ### What's New: - Introducing in-app browser support to enhance SAML authentication and Azure pre-authentication security, ensuring compliance with Conditional Access policies. ## Version 6.4.3 (iOS) (Released on March 03, 2026) ### What's New: - Introducing in-app browser support to enhance SAML authentication and Azure pre-authentication security, ensuring compliance with Conditional Access policies. ## Version 6.4.2 (Android) (Released on Feb 17, 2026) ### What's New: Applicable from ServiceDesk Plus 15200 - Task comments are enhanced. - The following enhancements are introduced in Checklists: - The **Last Updated By** information is now displayed for each checklist item. - Descriptions are now displayed for each field in checklist items. ## Version 6.4.2 (iOS) (Released on Feb 23, 2026) ### What's New: - Users can now scan and upload documents as attachments. - The task list does not refresh when the task filter is changed. This is now fixed. ## Version 6.4.1 (Android) (Released on Feb 03, 2026) ### What's New: - SAML authentication session handling is enhanced to prevent login issues in specific scenarios. ## Version 6.4.1 (iOS) (Released on Jan 22, 2026) ### What's New: Applicable from ServiceDesk Plus 15200 - Task comments are enhanced. - The following enhancements are introduced in Checklists: - The **Last Updated By** information is now displayed for each checklist item. - Descriptions are now displayed for each field in checklist items. ## Version 6.4 (Released on Dec 24, 2025) ### What's New: - Problems module is now supported from SDP 14500. - You can now manage problems with options to add using templates, edit, view, list, delete, mark as Known Error, and close. - The following functionalities are now supported: - **Analysis:** Add, edit, and view problem analysis. - **Solutions:** View solutions. - **Tasks:** Add, edit, view, and delete tasks. - **Worklogs:** Add, edit, view, and delete worklogs. - **Conversations:** Track discussions related to problems. - **History:** View complete problem history. ## Version 6.3 (Android) (Released on Dec 03, 2025) ### What's New: - Release approvals are supported from SDP 14000. - Purchase requests and purchase order approvals are supported from SDP 14980. - Bulk approval actions and approval list pagination are supported from SDP 14900. - Support for auto-resolving clarifications in request approvals when the requester responds is available from SDP 14830. - **SD-13264**: To improve usability, Schedule End Time and Change Type fields have been added to the change list screen, and the Asset Owner field has been added to the asset list screen. ## Version 6.3 (iOS) (Released on Nov 26, 2025) ### What's New: - Release approvals are supported from SDP 14000. - Purchase requests and purchase order approvals are supported from SDP 14980. - Bulk approval actions and approval list pagination are supported from SDP 14900. - Support for auto-resolving clarifications in request approvals when the requester responds is available from SDP 14830. - **SD-13264**: To improve usability, Schedule End Time and Change Type fields have been added to the change list screen, and the Asset Owner field has been added to the asset list screen. - Added "Go to Edit Request" support to allow editing mandatory fields during request closure in iOS. ## Version 6.2.1 (iOS) (Released on Oct 01, 2025) ### Release Notes: - Our app now works seamlessly on iOS 26 devices. ## Version 6.2 (Android & iOS) Released on Aug 27, 2025 (Android) Released on Sep 11, 2025 (iOS) ### Accessibility Improvements (Android) - Added TalkBack support for better screen reader integration. - Increased touch targets to at least 42dp x 42dp for improved usability. - Enhanced color and text contrast for better visibility and readability. - Users can now view the application’s version history from the **Settings** page. ### Accessibility Improvements (iOS) - Added Dynamic Font support to accommodate the user’s preferred text size. - Added VoiceOver support for better screen reader integration. - Users can now view the application’s version history from the **Settings** page. ## Version 6.1 (Android & iOS) Released on Jun 23, 2025 (Android) Released on Jun 24, 2025 (iOS) ### Assets Enhancements - 15100 - **Filter Assets:** In the list view, you can now filter assets by product type. - **Bulk Edit Assets:** Use the tap-and-hold action on asset cards to bulk edit assets. - **Dynamic Asset Form:** Asset forms are now displayed dynamically based on the product type during editing. - **Worklog Templates:** Technicians can now use templates to add work logs. ### Attachments - You can now select the image quality (Original, High, Medium, or Low) during upload. ## Version 6.0.10 (Android) (Released on Jun 09, 2025) - The crash issue on the two-factor authentication login page is fixed. ## Version 6.0.9 (Android & iOS) Released on Apr 30, 2025 (Android & iOS) - Set your preferred portal as the default landing page. - From version 14960, download attachments in bulk. - From version 14100, add custom signatures to your emails. ## Version 6.0.8 (Android) (Released on Mar 17, 2025) - Application not responding (ANR) issue in request add/edit forms is now fixed. - The request search functionality is stabilized to enhance the user experience. ## Version 6.0.7 (Android) / 6.0.8 (iOS) Released on Mar 05, 2025 (Android) Released on Feb 27, 2025 (iOS) - The **Cancel Request** option is now supported for requesters and technicians. - Technicians can now tag users while adding or editing notes. They can also view details of a tagged user by tapping @username in the latest conversation of the request details screen. ## Version 6.0.6 (Android) / 6.0.7 (iOS) Released on Dec 24, 2024 (Android) Released on Jan 02, 2025 (iOS) - Task additional fields are supported from build 14500. - Sort the request list view by **Due-by Date**. - The application's stability is enhanced to provide a better user experience. ## Version 6.0.5 (Android & iOS) Released on Nov 11, 2024 (Android) Released on Nov 12, 2024 (iOS) - This version is compatible with server build 14900 (Request Refer Additional Fields). ### Issues Fixed: - **SD-124853:** Unable to connect to the server when Web Application Firewall is configured. - **SD-124522:** Duplicate requests shown in global search. - Search by subject issue in approval clarification is fixed. ## Version 6.0.4 (Android & iOS) Released on Oct 24, 2024 (Android) Released on Oct 28, 2024 (iOS) - Azure Pre-Authentication is supported from build 14850. - Added filter support for Announcements. - Consistency is maintained in displaying announcements. - Requester login: Only active announcements are shown. - Technician login: All announcements (Active, Inactive, Future) are displayed. Click the **Show All** button to view the announcements list. ## Version 6.0.3 (Android & iOS) Released on Sep 23, 2024 (Android) Released on Oct 23, 2024 (iOS) - Added support to retrieve the server URL by scanning a QR code directly from the server URL popup in the login screen. - The application's stability is enhanced to provide a better user experience. ## Version 6.0.2 (Android) (Released on Aug 11, 2024) ### Issues Fixed: - **SD-123022:** Issue while scrolling through the description text in the request details screen. - A blank screen appears when local authentication is disabled. This is now fixed. ## Version 6.0.1 (Android & iOS) Released on Aug 07, 2024 (Android) Released on Aug 20, 2024 (iOS) - The root detection issue in the Android application is fixed. However, if you receive an alert about root detection, please upgrade to the latest version. - Password encryption is now highly secure. ## Version 6.0 (Android & iOS) Released on Jul 29, 2024 (Android) Released on Jul 31, 2024 (iOS) - The application UI is now revamped for better user experience. - The ServiceDesk Plus mobile application version 6.0 onwards is compatible with the web application version 14000 or later. ### Home - Use **Global Search** to look for requests, solutions, and announcements across portals. - Create requests from **Home**. - View recent announcements from the **Announcements** widget. Tap **View More** to see the announcements list. - **My Pending Request Approvals** and **My Pending Change Approvals widgets** in the home page display the approval summary. ### Requests - You can now pick up, assign, close, and delete requests in bulk from the list view. - Add work log timers from the request details view. - Added the **Resolution** field in the request add/edit form. - **Forward** requests to users. - View request approvals from the request details page. - The requester's profile picture is now displayed in the requests list view. ### Approvals - Use **Need Clarification for Approvals** to request more information about the approval while taking approval action. - Added the **Approvers** tab to the request or change approval details pages. ### Worklog - Include additional fields while creating or editing a work log. ### Tasks - Configure templates for repeated tasks. - Add or reply to task comments. ### Assets - Scan assets and workstations using **RFID** devices. Currently, we support Zebra's RFID device. - Asset scan count is increased to 25. ### Chat - Following chats are now supported in the Android application with ServiceDesk Plus version 14300 onwards: - Technician to Technician Chat - Technician to Requester Chat - Requester to Technician Chat ### General Enhancements #### Vulnerability: - Customize the request list view by including the request fields of your choice. - You can now control copy, paste, and screenshot actions through MDM and server settings. - Add requests, tasks, and assets quickly through app shortcuts. - Introducing Dark/Light theme support. - Add **Pending Requests** to your calendar. - You can now provide feedback and ratings directly from the application. #### iOS Widgets The iOS application now supports the following widgets: - Approval summary - Request Views (All Requests, My Open Requests, Unassigned Requests) - Approvals (My Pending Request Approvals, My Pending Change Approvals)