• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

Multi-Site Support

Run a Truly Global IT Help Desk

    Manage Multiple Sites. Deliver Global IT Support.

  • Segregate and manage different areas of operations while managing help desk tickets in the same place.
  • Configure sites and manage multiple office locations setting up individual time zones, holidays, operational hours, and departments specific to each site.
  • Segregate end users based on sites and share custom request forms, knowledge articles, and announcements relevant to that site.
  • Associate individual technicians and support groups to a particular site.
  • Allow for customized help desk operations by enabling custom ticket workflows with business rules and service level agreements for each site.
  • Choose from 29 different languages available for multi-lingual IT support.
What Customers Say
The auto routing of tickets, flexible templates, automated notifications, integrated knowledge base, effective SLA management and multi-site support in ServiceDesk Plus have helped our staff become more productive and service our end users better.
Tarek Saade
IT incident management senior team leader, averda
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