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Home » Features » Multi Site Support

Multi Site Support

Manage multiple clients from a single location

What is multi-site support? Having multiple clients spread across multiple locations? We have you covered! ServiceDesk Plus lets you integrate your business irrespective of differences in location, time zone, work hours and holidays. Refine your business further by setting site-specific or team-specific SLAs and business rules.

Available on
Standard Professional Enterprise

"ServiceDesk Plus is an ITIL wizard, makes ITIL easy"

Aaron Bockelie
Warner Bros Games.
  • Multi Site Support

    ServiceDesk Plus - Sites

  • multi-site support settings

    Stick on to default settings or craft attributes manually through custom settings

  • Multisite support operational hours

    Set Operational Hours for specific sites

  • multiple sites holidays

    Define site-specific holidays

  • Multisite support departments

    Create and define departments and associate them with specific sites

Features & Benefits

  • Assign individual time zones, contact details and addresses to each site based on the location
  • Stick onto default settings using 'refer default settings' option or choose to slightly modify attributes from the default settings using 'copy default settings' option
  • Manually craft your attributes such as holidays, operational hours and departments with respect to each site using 'custom settings'
  • Multi-language option as ServiceDesk Plus is available in 29 different languages
  • You can adopt site-specific or team-specific business rules and SLAs to streamline your business process
  • Edit or delete a site any time and stay current with your organization's development
Help desk software available in 29 different languages and is used by more than 95,000 companies, across 186 countries, to manage their IT help desk and assets.

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