# Newsletters Get to know the hottest updates. ## 2026 ### May 2026 **Delve into Zia Agents, and two compelling compliance reads** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2026/may-general-version.html) ### April 2026 **Your service desk just got its very own AI task force [ServiceDesk Plus]** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2026/april-general-version.html) ### March 2026 **Automated L1 support, an enhanced CMDB and AI-driven CABs!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2026/march-2026-general-version.html) ### February 2026 **Here's your Zia conversational AI factsheet [ServiceDesk Plus]** [Learn more](https://www.manageengine.com/products/service-desk/mailers/2025/feb-2026-general-version.html) ### January 2026 **2025’s most popular AI use cases in ITSM, agentic AI and more!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2026/sdp-newsletter-jan-26.html) ## 2025 ### December 2025 **Forrester Wave™ recognition, a major release, and agentic AI** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-dec.html) ### November 2025 **Integrate with over 95 apps, NIS2 compliance, and more!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-nov.html) ### October 2025 **Magic Quadrant recognition, ISO 27001 compliance, and more!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-oct.html) ### September 2025 **Magic Quadrant Recognition, our biggest GenAI release yet, and more!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-sep.html) ### August 2025 **Measuring AI usage trends, bringing UEM and ITSM closer, and much more!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-aug.html) ### July 2025 **Zia LLM is now available as a GenAI provider in ServiceDesk Plus Cloud** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-july.html) ### June 2025 **Power up your ITSM workflows by integrating with 95+ apps** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-june.html) ### May 2025 **ServiceDesk Plus Cloud now integrates with Azure OpenAI!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-may.html) ### April 2025 **[Free e-book] 6 ways ServiceDesk Plus makes a change manager's job easier** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-apr.html) ### March 2025 **[Free e-book] Nine ServiceDesk Plus tips for service desk managers** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-mar.html) ### February 2025 **An exciting lineup of resources to help fortify your ITAM** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-feb.html) ### January 2025 **ServiceDesk Plus is now ITIL-certified for 14 practices!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2025/sdp-newsletter-jan.html) ## 2024 ### December 2024 **An exciting integration and interesting resources this holiday season!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-dec.html) ### November 2024 **Zia gets a boost with a new sentiment analysis engine!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-nov.html) ### October 2024 **Get in the fast lane to high-value AI with ServiceDesk Plus** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-oct.html) ### September 2024 **Harness GenAI for faster, smarter, and more effective service delivery** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-sep.html) ### August 2024 **Join ITSM and IT security with SecOps in your ITSM workflows** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-aug.html) ### July 2024 **Expert insights from over 150 IT leaders on the adoption of AI in IT** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-july.html) ### June 2024 **New YouTube series, guides, and important updates** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-june.html) ### May 2024 **Learn how to fortify your ITAM strategies and ace audits with our latest e-book!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-may.html) ### April 2024 **Boost team collaboration with the GoodDay extension for ServiceDesk Plus [Cloud]** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-april.html) ### March 2024 **ServiceDesk Plus Cloud now integrates with ChatGPT** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-march.html) ### February 2024 **Expedite your service operations with Zia, our AI assistant!** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-fabruary.html) ### January 2024 **Discover your path to service delivery excellence with our latest e-book** [Learn more](https://www.manageengine.com/products/service-desk/newsletters/2024/sdp-newsletter-jan.html) --- For older newsletters (2015–2023), view the archive pages directly at: https://www.manageengine.com/products/service-desk/newsletters/