Newsletter | June 2022

Hey there,

Here we are, about to step into the second half of the year! Irrespective of how your service desk success has been in the first half of the year, we want to help make your IT operations stronger. With that in mind, here are some great resources and interesting events that can help you reach your IT management goals this year.

Webinar alert! Privileged access management (PAM) is a specialized branch of identity, authentication, and access technology designed for managing users’ access rights to critical corporate resources. Join this free webinar on July 21 featuring our guest speaker, Alan Rodger, analyst and writer for IT governance and security, and learn the nitty-gritty of PAM in today's context. Register here.

It's time to meet, learn, and celebrate. Australia, we're looking at you. ManageEngine turns 20 this year, and we're gearing up to celebrate with you all at our Australian ManageEngine UserConference happening in Melbourne on August 4-5, and in Sydney on August 8-9. Bask in two eventful and exciting days filled with leadership forums, technical workshops, one-on-one meetings, certifications, a networking bash, and more. Save your spot now!

The hybrid work environment is here to stay! However, it also presents organizations with unique challenges, especially in IT management and handling incidents. Here's a comprehensive article on strategizing IT incident management in a hybrid work environment.

Click here to read.

Have you ever wondered how you can turn your IT data into money-making decisions? Check out this infographic to unveil the secret of how IT data can help you improve agent productivity and customer satisfaction, eliminate redundant tasks, provide faster resolutions, and save up to $1 million of your IT budget.

E-book: 6 help desk practices that are damaging your customer experience. Download this e-book to find out how analytics can help you assess your service desk initiatives and give you pointers to successfully implement and measure the success of new initiatives in your help desk.

And that's all, folks! We'll catch you in the following months with more updates and exciting news. In the meantime, let's stay in touch on
Facebook Twitter Youtube Linkedin.

Until next time,

LeAnn Gordon

The ServiceDesk Plus team