It's been an awesome "Awe-gust" at ServiceDesk Plus, and we want to let you in on what we're doing to help you and your IT team stay focused on your business operations. Read on to find out about the two new functionalities we've added to ServiceDesk Plus Cloud, plus a few more exciting updates!
Ever had new configurations and automation cause post-deployment disruptions to your IT service delivery? If you're a ServiceDesk Plus Cloud user, we have good news! With the new native sandbox capabilities, you can effectively configure, test, and deploy configuration changes in a parallel service desk environment, without affecting your everyday ITSM tasks. Find out more about Sandbox in ServiceDesk Plus here.
Quick calls right from your service desk window? Yes, please! The new Zoho Voice integration with ServiceDesk Plus Cloud enables users to leverage the telephony system to make instant calls right from the service desk window. No more switching tabs or windows while working on critical tasks.
Here's 5 mistakes that can cripple your root cause analysis in IT. By properly performing root cause analysis, you can take the right corrective and preventive measures.
IT departments must prove their worth and demonstrate a good ROI, especially while requesting for a bigger budget or more personnel. Find out in this e-book ways to measure IT's contribution to business and how to improve it using analytics.
Until next time,
The ServiceDesk Plus team