Hey there,
As we step into the second quarter, businesses like yours are finding themselves in a precarious balancing act. While navigating a global economic downturn, you need to find apt ways to perfect your service management. Here are the latest features, resources, and other updates from ServiceDesk Plus to help.
ServiceDesk Plus is certified as ITIL4 compliant for 13 practices by Serview GmbH
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ServiceDesk Plus has been awarded the SERVIEW CERTIFIEDTOOL seal of quality for 13 ITIL® 4 practices by Serview GmbH, a leading IT management, training, and consultation firm in Germany. This certification reaffirms |
that ServiceDesk Plus is consistent in its usage of ITIL 4 terminologies and adherence to the framework. This makes it easier for businesses to incorporate the ITIL 4 recommendations into their service management practices with ServiceDesk Plus and realize value rapidly. Learn more. |
Facilitate service management right from your digital workspace with Microsoft Teams
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Do you find it challenging to improve the adoption rates of your service desk? Make your service desk accessible to users in your organization right from where they work and create remarkable user experiences. By integrating |
ServiceDesk Plus with Microsoft Teams, enable service management from your digital workspace and promote collaboration across the enterprise. Explore how. |
Amp up your ITSM by integrating ServiceDesk Plus with over 650 apps
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Looking to automate your ITSM workflows with external applications but are hindered by limited integration capabilities? ServiceDesk Plus has you covered. Now you can easily automate multiple operations between your IT hub and over 650 external |
applications by enriching your ITSM integration portfolio. Connect ServiceDesk Plus with over 650 applications using Zoho Flow, the Integration Platform as a Service (iPaaS) platform from Zoho. Further, kick start automation with predefined actions by designing visual workflows on an easy-to-use canvas. Find out how. |
| Gear up for user conferences, ITCONs, webinars, and more all year round |
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Event alert! Brace yourselves for exciting and action-packed events ahead. ManageEngine offers a full roster of events all around the world, from thought-provoking user conferences to tailor-made ITCONs and webinars. Get a feel for our |
ITSM platform, experience in-depth demos, network with our product experts, gain interesting insights on the industry, and more. Explore now. |
| Decipher the struggles of your IT help desk with powerful analytics |
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Are you struggling to zero in on the factors that might be affecting the quality of service delivery? Understanding the health of your IT help desk can help you address even the most hidden problem areas. Discover six ways to gauge if |
your IT help desk is fraught with issues. Then slice and dice them with analytics to address these issues. Read this e-book now. |
With that, we've come to the end of this month's edition. We'll be back later with fresh news and updates from ServiceDesk Plus. In the meantime, stay in touch with us on
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Until next time!
The ServiceDesk Plus team