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August is here and we sure can't wait to let you in on everything that's been brewing at ServiceDesk Plus. From keeping a watchful eye on your IT infrastructure to enhancing service delivery experience for your end users, here's an overview of the latest updates for this month. Let's dive right in! |
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Exciting news! We're thrilled to announce the newest addition to the ManageEngine Marketplace: the Dynatrace extension for ServiceDesk Plus Cloud. Combine the monitoring power of Dynatrace with the robust incident management capabilities of |
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ServiceDesk Plus and accelerate incident response with ease. With this duo at your fingertips, you'll benefit from proactive incident detection and expedited incident resolution. Learn more about the integration here. |
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Looking for ways to ease ticket creation by eliminating friction? Tired of the back-and-forth with end users to understand their needs? We've got just the solution for you. Dive into our latest article to find out how you can address all these questions |
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and more by leveraging service request templates. Discover how custom templates help capture the end user's service needs accurately, simplify tasks, minimize errors, and delight users with hassle-free interactions. Read the article now. |
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Speaking of delighting users, as MSPs seek to ensure customer satisfaction on the daily, there are a variety of activities that need to be executed properly. When battling a deluge of tasks, MSPs relying solely on manual intervention may fall |
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short in swiftly meeting client demands. Here are eight automation features of ServiceDesk Plus MSP that can help you battle this challenge and achieve operational excellence. Explore now! |
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Time for you to gear up for exciting and action-packed tech events ahead. From inspiring User Conferences to the highly anticipated ITCONs, we're bringing you a roster of events all year round. Don't miss the opportunity to |
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network with industry experts, get a feel for our IT solutions, and gain interesting insights on the industry. Register here. |
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That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month. |
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The ServiceDesk Plus team |
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All other company and product names may be trademark of the |
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respective companies with which they are associated. |
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