We've hit the ground running this February, and there's no slowing down. As we kickoff yet another month, we've put together an exciting lineup of resources just for you. From learning how generative AI can help service desk teams optimize their knowledge management to diving deep into comprehensive ITSM dashboards that CIOs can count on, this edition is filled with valuable insights.

Let's jump right in!

Gone are the days of long wait times and tedious ticket handling. With AI agents at the helm of service desks, end users can enjoy seamless support, while technicians can focus on tackling more complex challenges. Explore how our AI-powered virtual agent, Zia—with

its automation, prediction, and natural language capabilities—helps service desk teams expedite their service operations. Learn more.

As an MSP, it is crucial to have a streamlined and efficient billing process in place to ensure prompt invoicing and maintain accuracy in billing. From creating customized service plans to setting up contracts for your accounts, read this article to unveil all the steps

necessary for an effective billing process. Read now.

Knowledge management, despite being the sixth-most adopted ITIL® practice, only has a self-reported success level of 20%.*

Discover how generative AI is changing the service desk scene by helping service desk teams transition from static

knowledge management practices to a more interactive, intelligent, and effective approach. Read the article.

To successfully navigate the ever-evolving digital landscape, CIOs require more than just discrete data; they need real-time insights into their IT operations and the business impact of IT. Here are five ITSM dashboards that CIOs can count on to track the efficiency of their IT

services, identify potential pitfalls, and make data-driven decisions. Check out the dashboards.

Touching on the importance of data-driven decisions, here's something that can help you combat today's economic headwinds. Whether it's monitoring asset expenditures or curbing wasteful IT budget allocations, get real-time insights into your service desk

costs within minutes thanks to our easy-to-use report bundles. Simply download the report bundle today and see for yourself! Download now.

That's it for now from ServiceDesk Plus. We'll be back with more exciting news next month.