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Newsletter - January 2026 |
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Warm greetings from the ServiceDesk Plus team,
As we start afresh with 2026, here’s a quick rundown on everything brewing in the world of ITSM, and back home at ManageEngine. We’ve launched a few extensions and integrations to help ServiceDesk Plus fit
better into your IT and business ecosystem. We’ll also take a look at some of the most popular AI in ITSM use cases from last year.
Let's jump right in! |
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This integration empowers tracking of SaaS license, application usage, and optimizes SaaS costs by importing license amounts, renewal dates and more SaaS data into ServiceDesk Plus. And it doesn’t end there,
when your software licenses near expiry, tickets can be automatically created to help you stay on top of renewals.
Explore the SaaS Manager Plus integration now. |
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Recently, we released several new extensions including —the Grafana Extension, RCA by Zia, and Microsoft Office 365 License Manager for the cloud version of ServiceDesk Plus.
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This integration automatically logs incident tickets based on Grafana alerts; complete with timestamps and metadata, enabling your IRT to proactively identify incidents and kick-start response
workflows immediately. |
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This integration automates RCA generation using the native Zia LLM, or OpenAI’s ChatGPT. It enables collation of the root cause summary, sequence of events, contributing factors, and recommended
corrective actions, eliminating manual effort and error. |
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This extension streamlines the process of provisioning an Office 365 license. You can now raise license requests, automate approval and assignment, and remove them when not in use—all directly
from within the ServiceDesk Plus interface. |
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Check out all the ServiceDesk Plus extensions available at the ManageEngine Marketplace. |
Quick reads
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Implementing AI features into your ITSM workflows, and optimizing the business value it can offer, are two different milestones. So what are the AI use cases that deliver real world benefits,
and which ones are tried and tested by IT organizations? A recent ManageEngine survey shed some light on this.
Read the article now |
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Agentic AI reshapes how service delivery is automated from end-to-end, paving the way for autonomous reasoning and responses on a case-by-case basis. Explore how agentic AI can help pioneer autonomous
and personalized service delivery.
Read the article now |
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That's a wrap on this edition of the ServiceDesk Plus newsletter. We'll be back with more exciting news next month.
Meanwhile, stay in touch with us on    
Until next time!
The ServiceDesk Plus team |
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Contact: support@servicedeskplus.com
© 2026. ManageEngine is a trademark of Zoho Corporation Pvt. Ltd.
All other company and product names may be trademark of the respective companies with which they are associated. |
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