Meet our speakers

• 

  Steffi Benjamin

  Product consultant

  Steffi is a part of the ITSM User Education team at ServiceDesk Plus. Her focus mainly lies on training users through help documentation and user guides. She is enthusiastic in learning about ITSM processes and integrations to help users expand the scope of ITSM into other ITIL branches.

  During her leisure time, she loves to read books and experiment with painting.

• 

  Hannah.J

  User Educator

  Hannah Jayapriya heads the ITSM user documentation team at ManageEngine. Her core skills lie in making detailed educational ITSM content and ServiceDesk Plus user guides easier and more accessible to the users. She also develops and delivers content on how ServiceDesk Plus helps users meet all the ITSM requirements of their organization.

• 

  Zephaniah B

  Product specialist

  Zephan is the product specialist for ManageEngine's ESM suite of products. He loves to create resources that educates IT service desk folks on the best practices for making the most of ITSM. He also helps ServiceDesk Plus customers reach their IT goals by conducting engaging live sessions on using the platform to its full potential. When he is not focusing on ITSM, you can find him fervently discussing MotoGP.