Hack your service desk for the new normal
Both Requesters and Technicians can use the MS Teams chat commands. Currently there are 7 chat commands for technicians and 9 for requesters.
The chat command /pending approvals will list all the requests that are awaiting approval, when used by a Service Approver.
ServiceDesk Plus supports a wide range of API operations and the built-in Deluge scripts enables you to create custom functions that can be used to integrate many 3rd party applications with minimal coding.
At present Page Scripts works on Request list view and Request details page, in future it will be extended to other modules as well.
We have already started working on building a chat bot in ServiceDesk Plus, it's called Zia. Zia will be released in one of our future service packs.
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Manager, Technical Support