Download Service Packs

Important :

Migrate from Build 10513, 10514, 10515 to 11000	Migrate from Build 11000, 11001, ... 11011 to 11100	Migrate from Build 11100, ... 11136 to 11137
Customers using build 10513, 10514, 10515 can install this Service pack for migrating to the latest build to address the listed issues.	Customers using build 11000, ... 11011 can install this Service pack for migrating to the latest build to address the listed issues.	Customers using build 11100, ... 11136 can install this Service pack for migrating to the latest build to address the listed issues.
The correct patch name for the 11000 servicepack is ManageEngine_ServiceDesk_Plus_10_5_0_SP-1_0_0.ppm Service pack	Windows Service pack Linux Service pack	Service pack
MD5Sum Value cea768189eaedbd3550d85d80ae268e5	Windows - MD5Sum Value 63c71badfc0f36660e63e60cee14a9e1 Linux - MD5Sum Value e3f8a2e7766fa5970b8f740862a85f8e	MD5Sum Value dc452ce87621513e5783a523560b31ce
How to Install | README	How to Install | README	How to Install | README

Important Note

If you are using an earlier build, follow the migration sequence to upgrade to the latest version

Check out what is coming in future releases: Major Releases

Instructions to apply the Service Pack / Hotfix in Windows

The following instructions is to upgrade ServiceDesk Plus.
Step 1: Stop ManageEngine ServiceDesk service.
Step 2: Take a backup of the existing build for security reasons.
From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup.
cmd>[ServiceDesk Plus Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in ServiceDesk Plus Home directory.
Step 3: Download the hot fix or ppm file from the link provided below,
https://www.manageengine.com/products/service-desk/service-packs.html
Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. A Java UI pops up where you can browse for the location of the hot fix and click install to start the installation process.
cmd> UpdateManager.bat [ Screenshot ]

Click here to find the Instructions to apply the Service Pack/Hotfix in Linux

How can I find the Build Number of ServiceDesk Plus?

1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
2. You should see the Build number mentioned on the top right of the page.
3. Check the following image guide to locate the build number.
   

Any Issues During Upgrade?

Click here for Help