Download Service Packs

Important :

We recommend users to move to the latest version, ServiceDesk Plus 11303 build released on 26, July 2021
Migrate from
Build 11000, 11001, ... 11012 to 11100
Migrate from
Build 11100, ... 11145 to 11200
Migrate from
Build 11200, ... 11302 to 11303
Customers using build 11000, ... 11012 can install this Service pack for migrating to the latest build to address the listed issues. Customers using build 11100, ... 11145 can install this Service pack for migrating to the latest build to address the listed issues. Customers using build 11200, ... 11302 can install this Service pack for migrating to the latest build to address the listed issues.
  • Windows

    Download Service Pack Service pack The correct patch name for the 11100 servicepack is
    ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Windows.ppm
  • Linux

    Download Service Pack Service pack The correct patch name for the 11100 servicepack is
    ManageEngine_ServiceDesk_Plus_11_0_0_SP-1_0_0_Linux.ppm
The correct patch name for the 11200 servicepack is
ManageEngine_ServiceDesk_Plus_11_1_0_SP-1_0_0.ppm
Download Service Pack Service pack
Download Service Pack Service pack

Windows - MD5Sum Value

63c71badfc0f36660e63e60cee14a9e1

Linux - MD5Sum Value

e3f8a2e7766fa5970b8f740862a85f8e

MD5Sum Value

174568066333f22c5d025a6ea3824783

MD5Sum Value

2b488c9196facdf42fef02cd63661bef

How to Install | README How to Install | README How to Install | README

Important Note

If you are using an earlier build, follow the migration sequence to upgrade to the latest version

Check out what is coming in future releases: Major Releases

Instructions to apply the Service Pack / Hotfix in Windows

The following instructions is to upgrade ServiceDesk Plus.
Step 1: Stop ManageEngine ServiceDesk service.
Step 2: Take a backup of the existing build for security reasons.
From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup.
cmd>[ServiceDesk Plus Home]\bin
cmd>backUpData.bat
where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk
NOTE: Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in ServiceDesk Plus Home directory.
Step 3: Download the hot fix or ppm file from the link provided below,
https://www.manageengine.com/products/service-desk/service-packs.html
Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. A Java UI pops up where you can browse for the location of the hot fix and click install to start the installation process.
cmd> UpdateManager.bat [ fileicon Screenshot ]

Click here to find the Instructions to apply the Service Pack/Hotfix in Linux

How can I find the Build Number of ServiceDesk Plus?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.
    Locate ServiceDesk Plus Build Number

Any Issues During Upgrade?

Click here for Help

Let's support faster, easier, and together

Let's support faster, easier, and together