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Download Service Packs

Important :

We recommend users to move to the latest version, ServiceDesk Plus build released on

Migrate from Build
14500, .. , 14506 to 14600

Customers using build 14500, ..., 14506 can install this Service pack for migrating to the latest build to address the listed issues.

The correct patch name for the 14600 servicepack is
ManageEngine_ServiceDesk_Plus_14600_SP-1.ppm

Service pack

SHA256 Value

b07f4482697c0aa9b26b4379fcdbb4ed71e6aa6d9618c8ab3724b010df8aa501

Skip the forced backup Entry : -DSkipForcedBackUp_14600=true

Migrate from Build
14600, .. , 14830 to 14840

Customers using build 14600, ..., 14830 can install this Service pack for migrating to the latest build to address the listed issues.

The correct patch name for the 14840 servicepack is
ManageEngine_ServiceDesk_Plus_14840_SP-4.ppm

Service pack

SHA256 Value

087fdbd7120d1c962fbeadf5f017a42dbf67497c58dc58750dc0a53b9047882b

Skip the forced backup Entry : -DSkipForcedBackUp_14840=true

TAA Compliance TAA-compliant solution

Customers using build can install this Service pack for migrating to the latest build to address the listed issues.

SHA256 Value

SHA256 Value

Skip the forced backup Entry : -DSkipForcedBackUp_14970=true

Windows

  • Go to <installation directory>\bin\scripts
  • Open UpdMgr.bat Search for -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE and add

    • For ex : -Xmx2512m  %JAVA_OPTS% -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Linux

  • Go to <installation directory>\bin
  • Open UpdMgr.bat Search for $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE and add

    • For ex : $JAVA -Xmx2512m  $JAVA_OPTS -Dtier-type=BE

  • Save and execute the file to skip the forced backup process.

Important Note

If you are using an earlier build, follow the migration sequence to upgrade to the latest version

Check out what is coming in future releases: Major Releases

Instructions to apply the Service Pack in Windows

Follow the instructions given below to upgrade ServiceDesk Plus in Windows.

Step 1: Stop the ManageEngine ServiceDesk service.

Step 2: Take a backup of the existing build for security reasons.

From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.

cmd>[ServiceDesk Plus Home]\bin

cmd>backUpData.bat

where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk

NOTE:

  1. Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in [ServiceDesk Plus Home] directory.
  2. In Virtual Machines, you can take a snapshot of the machine to revert to the existing version in case of migration failure.
  3. In MSSQL setups where the application and the MSSQL server are hosted in two different Virtual Machines, you must take a snapshot of both machines to avoid potential data loss.
  4. In MSSQL setups, you can take a backup using the SQL server studio and save it as a .bak file. Attachments throughout the application will not be included in this type of backup.

Step 3: Download the .ppm file from the link

Step 4: Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat. In the displayed pop up, click Browse and select the downloaded hotfix/PPM file.

Step 5: Click Install to start the installation process. If you are upgrading to version 12004 or above, the import certificate dialog box appears as given below:

Click here to download the certificate.

Step 6: Click Browse and locate the certificate.

Step 7: Click Import. Follow the on-screen instructions and continue the upgrade process.

NOTE: This is a one-time process and the certificate will be automatically applied during future upgrades.

Click here to find the Instructions to apply the Service Pack/Hotfix in Linux.

How can I find the Build Number of ServiceDesk Plus?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.
    Locate ServiceDesk Plus Build Number

Any Issues During Upgrade?

Click here for Help

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Let's support faster, easier, and together
Sign up(Cloud) Download(On-Premise) Request a free demo