OpManager Integration with ServiceDesk Plus

Monitor Networks and Servers. Proactively Prevent Network Outages.

    Automatically Convert Network Alarms into Tickets. Restore Services Sooner.

  • Convert network alarms from OpManager into tickets in ServiceDesk Plus, with a simple email trigger or API level integration.
  • Notify your IT help desk technicians of any network outages, alarms, and subsequent ticket creation in ServiceDesk Plus.
  • Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions.
  • When the outage is resolved, automatically close incidents created in ServiceDesk Plus.
What Customers Say
ServiceDesk Plus has ensured that not a step is missed right from the moment a ticket is submitted, to the moment we close and confirm back to the end users. This has ensured that we respond to end users sooner and resolve tickets faster and in the past year 50,000 tickets have been serviced using the application!
Kiran Awargaonkar
head of business systems, Sterlite Technologies

Trusted by the world's best organizations

Let's support faster, easier, and together