# Revitalize service management with ServiceDesk Plus

Deploy a top-notch ITSM platform to elevate your service desk efficiency

## Powerful plans to supercharge IT support

**Showing for Cloud**

### Technician / IT assets

**Language:** Multilingual / English  
**Subscription Period:** Monthly / Yearly  

*IT assets are only applicable to the Professional and Enterprise editions.*

| Technician / IT assets | Standard | Professional | Enterprise |
|---|---|---|---|
| Starts from | US$13 / technician / month | US$27 / technician / month | US$67 / technician / month |
| 2 tech and 250 IT assets | Free | US$495 | US$1195 |
| 5 tech and 500 IT assets | Free | US$1195 | US$2995 |
| 10 tech and 500 IT assets | US$1195 | US$2295 | US$5995 |
| 20 tech and 500 IT assets (1000 IT assets for enterprise edition) | US$2395 | US$4545 | US$10795 |
| 50 tech and 1000 IT assets (2000 IT assets for enterprise edition) | US$4795 | US$10795 | US$21595 |
| 100 tech and 1000 IT assets (2000 IT assets for enterprise edition) | US$8395 | US$19195 | US$29995 |
| 200 tech and 1000 IT assets (3000 IT assets for enterprise edition) | US$11995 | US$23995 | US$35995 |

## Licensing for teams (Cloud)

### For single teams

Let each team run their ServiceDesk Plus instance in isolation.

The pricing model above applies.

### For multiple teams

Leverage ServiceDesk Plus' [enterprise service management](https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html) capabilities to run multiple instances.

Same pricing model as above applies to ServiceDesk Plus with the following conditions:

1. For each instance of ServiceDesk Plus, you can choose different license editions from among Standard, Professional, or Enterprise.
2. While using multiple instances, only one of those instances can leverage the free version of ServiceDesk Plus (Standard edition up to 5 technicians).

## Available add-ons (Cloud)

| Add-ons | Standard | Professional | Enterprise |
|---|---|---|---|
| CMDB | NA | US$1595 / year<br>US$155 / month | NA |
| Service catalog | US$1595 / year<br>US$155 / month | US$1595 / year<br>US$155 / month | NA |
| Project management | US$1595 / year<br>US$155 / month | US$1595 / year<br>US$155 / month | NA |
| Problem management | US$1595 / year<br>US$155 / month | US$1595 / year<br>US$155 / month | NA |
| Change and release management | US$3195 / year<br>US$315 / month | US$3195 / year<br>US$315 / month | NA |
| Live chat | US$65 per tech per year<br>US$6 per tech per month | US$65 per tech per year<br>US$6 per tech per month | US$65 per tech per year<br>US$6 per tech per month |

## Questions Before Signing Up?

1. **What kind of payment methods do you accept?**  
   We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For further details, please contact sdp-ondemand-support@manageengine.com. You can also purchase your ServiceDesk Plus cloud version subscription through a local ManageEngine partner in your region. Please click [here](https://www.manageengine.com/me_partners.html) for the complete list of partners.

2. **How do I upgrade from a free account to one of the paid plans?**  
   Sign in to the application. Click on the "Subscriptions" link at the top right portion of the GUI to upgrade your plan.

3. **How does pricing work?**  
   You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you use IT asset management, you pay for the number of IT assets managed.

4. **Who should I contact for sales-related questions?**  
   If you have questions on pricing, please write to sales@manageengine.com.

5. **Do you store customers' credit card information?**  
   We do not store your credit card details. See our privacy policy.

6. **Can I upgrade or downgrade at any time?**  
   Yes. You can upgrade, downgrade or cancel at any time.

7. **How much does technical support cost?**  
   We do not charge for technical support as it is part of your subscription cost. We offer 24X5 support, except public holidays. You can reach our support through phone and email. Call us toll free on:  
   US : +1 888 720 9500 | Intl: +1 925 924 9500 | Email us at: sdp-ondemand-support@manageengine.com.

8. **Where can I view your terms of service and privacy policy?**  
   You can view the details at [terms of service](https://ondemand.manageengine.com/terms.html) and [privacy policy](https://www.manageengine.com/privacy.html).

9. **Can I purchase more than 10,000 IT assets?**  
   Yes, you can purchase additional IT assets beyond 10,000 if needed. Please contact our team at sales@manageengine.com to purchase additional IT assets.

## FAQs related to Enterprise Service Management (Cloud)

1. **General**

   - **Right now I have separate licenses for ServiceDesk Plus' cloud version in different departments. How is this different from the service desk instances in ServiceDesk Plus' ESM feature?**  
     Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature you get a unified view of all your service desks in one centralized portal. To learn more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html.

   - **How do I add new service desk instances?**  
     Go to **ESM Directory** in the top right corner of ServiceDesk Plus, then click on **Service Desk Instances** to add new service desk instances or view existing ones.

   - **How many service desk instances can I run simultaneously?**  
     You can run up to 15 service desk instances at a time.

2. **Trial**

   - **Can I try multiple service desk instances for free?**  
     Yes, we offer a 30-day free trial for every service desk instance.

   - **What happens to the service desk instances when my free trial expires?**  
     Once your free trial expires, your service desk instances are deactivated and you'll no longer be able to access them. If you need more time to evaluate an instance, just contact our team at sales@manageengine.com.

3. **Purchase**

   - **Can I choose a different edition for new service desk instances?**  
     Yes, regardless of your current edition, you can choose among any of our Standard, Professional, Asset, or Enterprise plans for the new instance.

   - **You offer a 5 technician free license for the Standard edition of ServiceDesk Plus. Can I have multiple service desk instances all using the free allotment of techs?**  
     No, you are only allowed to have one service desk instance that uses the free allotment of technicians. For all other instances, you'll need to pay based on the number of technicians and IT assets you use.

   - **Can I buy add-ons for one particular instance?**  
     Yes, you can buy add-ons specific to one service desk instance.

   - **How much does technical support cost?**  
     Technical support is available for free to all paid customers. Free edition users can subscribe to our support service by paying an annual maintenance fee of $35 per tech.

4. **Billing**

   - **How are my service desk instances billed?**  
     Each service desk instance is billed based on technician count and the number of IT assets. Subscriptions are billed on your choice of a monthly or yearly basis.

   - **Can I have different billing cycles for different service desk instances?**  
     Yes, you can choose a different billing cycle for each of your service desk instances.

   - **Do you offer any discounts?**  
     Yes, we offer a discount for our yearly subscriptions.

## Available add-ons (On-Premises)

**Annual subscription | English only**

| Add-ons | Standard | Professional | Enterprise |
|---|---|---|---|
| [Service catalog](https://www.manageengine.com/products/service-desk/itil-service-catalog.html) | US$1195 | US$1195 | NA |
| Problem management | US$1195 | US$1195 | NA |
| Project management | US$1195 | US$1195 | NA |
| Change and release management | US$2395 | US$2395 | NA |

## FAQs related to Enterprise Service Management (On-Premises)

1. **General**

   - **Right now I have separate licenses for ServiceDesk Plus' on-premises version in different departments. How is this different from the service desk instances in ServiceDesk Plus' ESM feature?**  
     Unlike multiple ServiceDesk Plus licenses, with ServiceDesk Plus' ESM feature, you get a unified view of all your service desks in one centralized portal. To learn more, visit https://www.manageengine.com/products/service-desk/enterprise-service-desk-management.html.

   - **How do I add new service desk instances?**  
     Go to **ESM Directory** in the top-right corner of ServiceDesk Plus, then click on **Service Desk Instances** to add a new service desk instance or view existing ones.

   - **How many service desk instances can I run simultaneously?**  
     You can run up to 15 service desk instances at a time.

2. **Trial**

   - **Can I try multiple service desk instances for free?**  
     Yes, we offer a 30-day, free trial for every service desk instance.

   - **What happens to the service desk instances when my free trial expires?**  
     Once your free trial expires, your service desk instances are deactivated and you will no longer be able to access them. If you need more time to evaluate an instance, just contact our team at sales@manageengine.com.

3. **Purchase**

   - **Can I choose a different edition for new service desk instances?**  
     Yes, regardless of your current edition, you can choose from any of our Standard, Professional, Asset, or Enterprise plans for the new instance.

   - **You offer a five technician free license for the Standard edition of ServiceDesk Plus. Can I have multiple service desk instances all using the free allotment of techs?**  
     No, you are only allowed to have one service desk instance that uses the free allotment of technicians. For all other instances, you will need to pay based on the number of technicians and IT assets you use.

   - **Can I buy add-ons for one particular instance?**  
     Yes, you can buy add-ons specific to one service desk instance.

   - **How much does technical support cost?**  
     Technical support is available for free to all paid customers. Free edition users can subscribe to our support service by paying an annual maintenance fee of $35 per tech.

## Compare Editions

[Compare ServiceDesk Plus Cloud vs On-Premises](https://www.manageengine.com/products/service-desk/hosted-on-premise-vs-saas-cloud.html)