• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • Server
  • IT Security
  • MSP
  • Cloud
  • Unified IT
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
Cloud Solutions
IT Help Desk, and Operations Management from the Cloud
Manage IT as one
Unleash the power of Unified Monitoring

Remote Control

Access and Control Workstations Across Borders for Easy Troubleshooting

    Take Control Over Workstations. Ensure Accurate Analysis and Resolution.

  • Establish remote control to end user workstations right from your IT help desk application.
  • Use the Windows remote desktop tool to access all Windows workstations without any installations.
  • Install light-weight agents across workstations to connect and access them remotely.
  • Take control of workstations remotely through VNC (Virtual Network Computing) servers if your organization already has VNC installed across all workstations.
  • Initiate remote sessions through third party tools like DameWare mini remote control tool by configuring the tool settings in ServiceDesk Plus.
What Customers Say
Using the application, we have seen our IT efficiency go up by at least 20%. The business is beginning to acknowledge IT as an important value add and as drivers of efficiency and profitability.
Kiran Awargaonkar
head of business systems, Sterlite Technologies
The World's Largest Organizations Rely On ServiceDesk Plus
Join the 100,000+ organizations who have streamlined their IT help desk operations