Any request in ServiceDesk Plus goes through various statuses such as Open, On hold, Waiting for an update, Resolved, and Closed. With RLC, you now can design the sequence of the statuses along with conditions and actions (transitions) required for every status change.
Transitions are “conditional actions” required to move on to the next status. We can execute these conditions before, during, or after a transition.
Restrict roles based on criteria
Mandate fields, negate or execute script based on criteria
Execute script or trigger notifications based on criteria
RLC is available under
Admin > Helpdesk Customizer > Request Life Cycle
Read detailed step-by-step instructions to configure RLCs.
Join our product experts as they take you on a detailed walk-through of RLC.
You can use RLC in your organization to:
To start using RLC in your organization upgrade to the latest version of ServiceDesk Plus.