# Reviews from the people who keep IT running

What's it actually like to run IT on ServiceDesk Plus? The IT managers, service desk leads, sysadmins, and CIOs who do it daily give it to you straight—from the review platforms buyers trust most.

## One platform, three editions

Whether you're formalizing your first service desk or orchestrating ITSM across a global enterprise, there's an edition to match—each one customizable, value-oriented, and ready to scale as your processes mature.

### Standard

Service desk for IT and non-IT teams

- Incident management
- Customizable ticket templates
- Visual ticket life cycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards

### Professional

Service desk with ITAM capabilities

- IT service desk
- Multi-modal asset discovery and import
- Visual asset life cycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management

### Enterprise

Unified service management platform

- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB

High-value AI capabilities are included across every edition, at no additional cost.

## Simple pricing, cloud or on-premises

ServiceDesk Plus is available both in the cloud and on-premises, so you can choose based on your needs—cloud for a fast, maintenance-free start, or on-premises for full control over data, security, and compliance. Here's where pricing starts for each edition.

|  | Cloud | On-Premises |
|---|---|---|
| Standard | Starts at US $13 / technician / month | Starts at US $120 / technician · billed annually |
| Professional | Starts at US $27 / technician / month | Starts at US $248 / technician · billed annually |
| Enterprise | Starts at US $67 / technician / month | Starts at US $598 / technician · billed annually |

For full pricing across editions and deployment options, [see transparent pricing](https://www.manageengine.com/products/service-desk/pricing.html).

Not sure which deployment model fits your requirements? [See the comparison in detail](https://www.manageengine.com/products/service-desk/hosted-on-premise-vs-saas-cloud.html).

## Disclaimer

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.