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Its not just another calendar on your help desk

Apart from being a calendar on your help desk which helps your technicians organize themselves better, scheduler also helps you know everything about your technicians, right from the tasks they handle to their unavailability. Not just that it also helps admins to assign back-up technicians, so that tickets don't pile in case of a technician unavailability.

Available on
Standard Professional Enterprise

"Very reasonable and we managed to implement in weeks instead of months and its been working well for us"

Tim Morgan
SCM Travel
  • Scheduler in ServiceDesk Plus

  • With Technician Availability Chart, find details of technicians and the tickets they are working on

  • Mark your unavailability on your scheduler

  • Add new tasks from your scheduler

  • Add necessary reminders from your scheduler

  • Assign back up technicians to handle the tickets during a technician unavailability

Features & Benefits

  • View the list of logged in technicians to know who is working on what
  • Assign back up technicians to handle tickets of unavailable technicians
  • With technician availability chart get to know the availability of technicians, and details of tickets they are working on a particular day
Help desk software available in 29 different languages and is used by more than 85,000 companies, across 186 countries, to manage their IT help desk and assets.