Apart from being a calendar on your help desk which helps your technicians organize themselves better, scheduler also helps you know everything about your technicians, right from the tasks they handle to their unavailability. Not just that it also helps admins to assign back-up technicians, so that tickets don't pile in case of a technician unavailability.
"Very reasonable and we managed to implement in weeks instead of months and its been working well for us"
Scheduler in ServiceDesk Plus
With Technician Availability Chart, find details of technicians and the tickets they are working on
Mark your unavailability on your scheduler
Add new tasks from your scheduler
Add necessary reminders from your scheduler
Assign back up technicians to handle the tickets during a technician unavailability