ServiceDesk Plus' new visual change workflow builder enables IT teams to build complex change workflows easily with all necessary automations and customizations to remove process gaps within their organization’s change enablement processes.
The asset management module gets a UI overhaul to improve the user experience, with a new updated list view, details page, and the CMDB view. See more asset information and access it easily with the new, intuitive UI.
ServiceDesk Plus' integration with Key Manager Plus automatically logs SSL certificate alerts raised in Key Manager Plus for expiration or vulnerability as requests in ServiceDesk Plus and syncs certificates from the CMDB. Technicians can renew or deploy SSL certificates and initiate vulnerability scans right from ServiceDesk Plus.
ServiceDesk Plus also now integrates with telephony servers like Asterisk and Avaya to enable call notification pop-ups within ServiceDesk Plus.
Use the new request metrics report type to generate reports and dashboards on metrics like completed requests based on specific criteria like average response or resolution time.
Users can now also generate time spent and tasks module reports using all the available request properties in the request details page.
You can read the entire list of improvements rolled out in the latest release here.